Re: IC Incident follow up trans email

I can confirm that when we used the CRMCMP_CCS_EML component, the text was automatically loaded.

I did cheat a little on the instruction here.  http://wiki.scn.sap.com/wiki/display/CRM/How+to+set+up+Threading+in+ERMS

I just entered the tracking no text  fancy string as expected in

Fact gather  get ticket     CL_CRM_ERMS_FG_SVCTKT

Then put the actual ticket number inside.

Service Desk Tracking Information  : {ticketno:[10000123]}

I used the ERMS Fact Base Attibutes: Service Ticket Number

Still think  BT126  should be fixed to work. 

Thanks for the value input Sigrid .  Helped solve the problem.