Re: Field and table names on Email item in Agent Inbox

Hi Chandu,

I think you can consider following tables.

Transparent Table  SWWWIHEAD

Transparent Table  CRMD_ERMS_HEADER

Transparent Table  CRMD_ERMS_E21O

Transparent Table  CRMD_ORDERADM_H

PS: You can find CON_ID in Transparent Table  CRMD_ERMS_HEADER, then you

can use this CON_ID to find the ORDER_GUID from Transparent Table  CRMD_ERMS_E21O.

Then you can use GUID to find the relevant entry from Table:          CRMD_ORDERADM_H.

Then by using of table CRMD_ORDERADM_H, I think you can find all necessary fields.

Best Regards,

Bruce