Hi Vij,
Check if the customizing for CRM IC exists in
SAP Customizing Implementation Guide
Customer Relationship Management
UI Framework
Basic Functions
Communication Management Software Integration
Define CMS Integration Profiles
is available. Usually, the assignment is done by Function Profile ID CMS_ROLE.
If it does not exist, then the system automatically looks for DEFAULT_IC. Check in transaction CRM_IC_FW_PROF if it is available and looks like:
Best Regards,
Sigrid