Re: Implementation requirement for Interaction Center

Hi Anshita,

I think you also need to read following KBAs.

1836437 CRM IC: How to set up an IC Agent role - technical prerequisites from customizing

http://service.sap.com/sap/support/notes/1836437

2161942 CRM IC: How to Configure the Layout of an IC business role

http://service.sap.com/sap/support/notes/2161942

1954574         CRM IC problems in complex system landscapes (alerts, greyed out ready/not read

http://service.sap.com/sap/support/notes/1954574

2097237 Usage of IE11 for CRM Interaction Center

http://service.sap.com/sap/support/notes/2097237

Best Regards,

Bruce