Dear Champs !!
My requirement is that i want to email directly to BP maintained in SAP CRM and their email activities should also be saved in interaction history as Email send date and time , Email reply date and time. I am new to SAP CRM and working on this scenario first time. After doing R&D i propose Groupware Integration with Outlook but after it's installation by Basis team we could not integrate outlook with SAP CRM. Then we raise ticket on SAP and they replied that Email integration is not supported with the client based groupware. There are 2 ways for integration which SAP Offers:
1. 1-1 Email Integration ( I am confused that whether it is totally Functional Activity or Technical Activity)
2. Desktop Connection with SAP CRM ( I am confused that whether it is totally Functional Activity or Technical Activity)
Looking forward for your cooperation.
Thanks