Quantcast
Channel: SCN: Message List - SAP CRM: Interaction Center
Viewing all articles
Browse latest Browse all 3700

Re: Use of service request in IC role

$
0
0

Hello Anais,

The SLA determination , related incident will work in IC role also. you dont need to do any additional customization. we are currently implementing IC & we are using SLAs based on priority.

 

Since we are not using scripting iam not sure, but i think that should also be possible.

 

Regards,

Jithin


Viewing all articles
Browse latest Browse all 3700

Trending Articles



<script src="https://jsc.adskeeper.com/r/s/rssing.com.1596347.js" async> </script>