Hi Lronmac,
It might be related to the security settings for E-Mails introduced by SAP note 1617266 (for CRM 7.0 a parameter in SMOFPARSFA, for CRM 7.0 EHP1 and higher: setting in E-Mail profile, transaction CRMC_IC_EMAILX).
According to your security requirements, three options are available:
- DISABLED: no HTML email is displayed anymore, instead you will see a yellow icaon with a warning that HTML emails will not be displayed any longer.
- ENABLED: all HTML emails will be displayedl. No change to older versions.
- FILTERED: This means, that content is getting filtered out against a whitelist from the BTF editor. The whitelist can be found in the description of method CL_THTMLBX_BTF_EDITOR FILTER_DOCUMENT_CONTENT
You might review your setting if which setting you use for your business roles. If you decide to go for Filtered, you might also check notes
1858098 Contents of incoming email are deleted with error message "Document has been de
1795958 BTF Editor:warning message when content is filtered
1775271 BTF Error details not returned whe exception is thrown
1775376 Email content is replaced before being sent
1813520 Email content filtered or replaced by warning message
Best Regards,
Sigrid