Hello Gurus,
In interaction center, when i call is received or when an account is searched and confirmed, Above accept call button, Account Name (Name1) and First Name / Last name of the user is displayed.
But my requirement is to display DBA Name / Name2 instead of Account Name / Name1 when the call is received or account is confirmed. As i am new to IC, i am unable to find the view in which these are displayed. Request you to help me identifying how these values are getting displayed and how to change them according to my requirement.
Thanks
Lakshman