Re: Search crieteria Assigned to is not working in Agent inbox Properly.
Hi Suresh,I have not find any solution so far on this. Kindly update me if u find .It was same with use, in quality it was working fine, but in prod, search criteria for assigned to field was not...
View ArticleRe: How to get the attached data from SAP CCS
Hello Peter,Take into account SAP CCS has not the complete functions provided by a real CTI, it is just for testing and demo some basic functions. In order to solve your issue, I would recommend you to...
View ArticleRe: SAP CRM call recording file from BCM
Hello Mateusz,I'm afraid you cannot see the file name after the contact has ended. Furthermore, there is no standardway to listen the recorded file from CRM side. Best regardsReyes
View ArticleRe: BCM standard reports in WEBI
Hello Vladislav,From the version 7.0 SP4 SAP Objects Business Objects reports can be generated in the Business Objects 4.0 SP4 environment or newer. You can find detailed inforamtion at Reporting guide...
View ArticleRe: No Partner identification with BCM integration
Hello Susana,That should work automatically. If this is not working, probably the custmer telephone number you see at IC Web client does not match with the one stored at CRM. First of all check if this...
View ArticleRe: SAP CRM Webclient - Email Signatures
Hi Victor, I am also using SAP CRM EHP3 and not able to see the signature option in the email editor.How do we enable this feature and how do we maintain this.I am sure this is some basic customizing...
View ArticleRe: CRM ERMS Frozen Screen
Yes there is, we have been facing exactly that issue.(on CRM 7 EHP3) Several notes were released all related to issues occuring in combination with IE11.check out following to see what is relevant for...
View ArticleRe: CRM ERMS Frozen Screen
Hi, Check KBA 2097237 Usage of IE11 for CRM Interaction Center - it summarizes all SAP Notes depending on CRM Product Version. Best Regards,Sigrid
View ArticleRe: Call Transfer between agents delaying..
Sorry Tony for the late reply. yeah i would like to test the scenario how CTI processing the CAD.please let me know how can i get that and the process.thanks,Venkat.
View ArticleRule Policy-->Context drop down is not showing the options
Hi Experts, It is part of creating Alerts, I am trying to create the Rule Policy. When I click on create option in Rule Policy , it displayed the the dialog box , when I am trying to select the...
View ArticleRe: Rule Policy-->Context drop down is not showing the options
Hi Madhu Speak with your Basis Team, Ensure they have all services for your process activated as well as all relevant configuration from the '000' client copied to your development client. Regards Arden
View ArticleRe: Rule Policy-->Context drop down is not showing the options
Hi Madhu, I think you can follow steps below to analyze the cause.1. Test if the issue is still there by standard business role： IC_MANAGER withoutenhancement set. Please run t-code: su3 and add user...
View ArticleRe: Create service request after confirming the account in Interaction center
Hi Nagaprasad, Can you check if your custom service request is a valid follow up of your interaction record?Also, can you check if your service request is a dependent transaction of your interaction...
View ArticleRe: Rule Policy-->Context drop down is not showing the options
Thank you Experts, It is authorization issue. My Secuirty team helped me. ThanksMadhu
View ArticleMail form filter in Interaction Center
Hi Experts, I would like to use the Mail form filter feature mentioned in the BF CRM_ITSM_ALERTS. The exact functionality mentioned below is what I need. You can filter the mail forms.You can assign...
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Re: Mail form filter in Interaction Center
Hi Kamalika Barua, As of SAP enhancement package 2 (SP05) for SAP CRM 7.0, the business function Notification Framework and E-Mail (CRM_ITSM_ALERTS) is available. So the first step you need to: 1. make...
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Re: Mail form filter in Interaction Center
By the way, regarding following SAP help link: Notification Framework and E-Mail - Business Functions for SAP Customer Relationship Management - SAP Library Sending E-Mails - Service Request...
View ArticleRe: Mail form filter in Interaction Center
Hi Brian, A massive Thanks for your answer, I had activated the aforementioned BF and its prerequisites, but the new business role assignment block never showed up in the mail form. I can see it in the...
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Re: Create service request after confirming the account in Interaction center
Hi Garcia, Thanks a lot for your reply. ZSVR is copy for standard service request SRVR.Also for the Business transaction profile, ZSVR is dependent transaction. We also know the copy control will not...
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Re: Create service request after confirming the account in Interaction center
Hi Nagaprasad. Check the logical link of the work center for service requests - if you use SAP standard work center IC_UIU_SRQ, then it uses Logical Link ID IC_UIU_SRQ which has assigned the SAP...
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