Re: How to Knowledge base set up in SAP CRM 7 EHP 3 using HANA
Hi Maddy, I don't know about other enhancement packs and releases, for Ehp3 as far as my understanding you need trex server to be installed if you need to enable knowledge management. Thanks,Naveen.
View ArticleRe: Follow up transaction pop up is not showing for IR
HI Sigrid, Thank you very much for your inputs. The first option "Follow-Up " details is working for me but second option when I click on "Create Follow-up" , the follow up activity is not adding to...
View ArticleRe: How to Knowledge base set up in SAP CRM 7 EHP 3 using HANA
Hi Naveen, Thank you for your reply. Cant we work on knowledge management without trex on hana database?
View ArticlePre-defined comments in service tickets
Hi All,We have recently received a requirement to show pre - defined comments ,via drop drown, in service ticket.We are currently using service tickets as our service transaction(bus2000116). I was...
View ArticleRe: URL attachment option in service ticket layout
Thanks Corrine, Yeah , I wanted to add 'attachments' assignment block to the service ticket.I have fulfill this requirement using BSP workbench.
View ArticleRe: Follow up transaction pop up is not showing for IR
Thank you all for your valuable usggestions. I have added Activity in Activity clipboard that fixed my problem. Activity is now showing up in Activity clip board when I click on "Create Follow-up"...
View ArticleRe: Mail form filter in Interaction Center
HiI had the same issue. I raised it with SAP through OSS and had this response:Hello,Thank you for contacting SAP Global Support.I checked the issue inyour system and found that during runtime...
View ArticleRemote call Contact Center Simulator
Hi Expert, Can anybody tell me how can I Remote call the Contact Center Simulator to initiate a automatic Identification Account ? Thanks
View ArticleRe: Remote call Contact Center Simulator
Hello,Please check if Stephen Johannes weblog may help you:http://scn.sap.com/people/stephen.johannes/blog/2008/05/21/crm-contact-center-simulator-setup Best Regards, Corrine
View ArticleRe: ERMS SR is only getting created if contact person exists
Hi,Do you mean you want transactions get created even the sender's email is not assigned to any BPs in CRM?In SPRO->CRM->Basic Functions->Rule Modeler->Define Services, display the service...
View ArticleInquiry vs Quotation
Hello I'm wondering the differences between Inquiry and Quotation. Does Inquiry not have a legal effect ? I mean, when i bind a material A on the inquiry B the stock of A will be reduced ? And...
View ArticleRe: Unable to forward inbox item of type in the Agent Inbox
Hi Bruce Li, Thanks for your reply. Is there any pre requisite configurations that we have to maintain to make this functionality work. In debugging also, we are not able to find any clue for it.Kindly...
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one user getting dump on icagent interaction record screen?
Hi Team , one user facing the issue While clicking on interaction record on ICAGENT ,now its getting dump ,other users its working fine.so could you please provide me any solutions Thanks Kalpana
View ArticleRe: Remote call Contact Center Simulator
Hi Corrine, I think I was not clear in the first post I want to know how can configure and input a new connection in the CCS with a enviroment non sap. What is necessary do in the non SAP enviroment...
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Re: Remote call Contact Center Simulator
I see that configuration is made in the follow screen But in the second connection I need to know what is need be made in the non SAP environment to establish connection (web service, RFC, ?)
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Re: Problem with link navigation - new browser window en IC.
I solved the problem realizing it as follows: 1) First we redefined the method "DO_PREPARE_OUTPUT" and implement the necessary mechanisms to create the SmartForm in pdf and get the URL. After...
View ArticleRe: BCM/CRM Integration with SSO
Hi Loks, I'm basis...hehe... But we already update the certificates from BCM to CRM and the RFC thas we use to communicate from CRM to BCM works nice. I'll check this table and return here with more...
View ArticleRe: BCM/CRM Integration with SSO
Loks, Other thing, before update the certificate from BCM to CRM, the error in RFC was ICM_HTTP_SSL_ERRO, now the error in RFC is HTTPIO_PLG_CANCELED. I'm searching this error in google. If do you have...
View ArticleRe: one user getting dump on icagent interaction record screen?
It is strange that this issue happens only to one user.Is he using a business role different from other users? Please check SAP KBA :1823758 - Exception CX_CRM_UI_DC_PARAM_NOT_DEFINED when creating...
View ArticleRe: Telephony-Getting Alerts at Contact Started Event
Hello Bhushan,The event for your requirement is 'ContactStarted' which belongs to MCM. But since not evey customer would use MCM, it is not provided as part of standard delivery(db table...
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