Re: Mail form Folder
Hello, Padraig. Have you considered Standard Response Groups? Standard Responses - Interaction Center WebClient - SAP Library
View ArticleRe: create a CRM activity from incoming email
Hello, Elsa. ERMS is independent of business role. It's triggered on the background and have no direct relation to WebUI. So you cannot make it dependant on business role. About your first question and...
View ArticleRe: create a CRM activity from incoming email
Thank you Andrei for your reply. I have looked at the mentioned note but I have followed the steps to do in the following link...
View ArticleRe: Updated field in IC Agent Inbox
Hi John We have a business requirement to Add the "Completed Date" to the “Agents INBOX” search and results functions and this is specifically for Work items like email, fax etc. Detailed Description...
View ArticleRe: Mail form Folder
Hi Andrei, I am using Standard Response groups.Consider: I have one email profile for many teams which means 1 standard response group.When I select in the email view i see the mail forms for that...
View ArticleRe: Mail form Folder
Personally I think that should be a custom solution on a project basis... Might be that others have anything to say.
View ArticleInteraction Center Agent Inbox Tree View Hierarchy
Hi Experts, This might seem as an easy question, but does anybody know why I cannot see the entire tree structure of the document flow in the agent inbox tree view? Thanks!
View ArticleRe: Softphone panel periodically disappears
Hello All,Recently, we have solved the problem associated with the mapping of inactive buttons Ready/NotReady associated with flawed code of JAVA-scripts. Perhaps this also affects the current issue,...
View Articleafter searching for status 'CANCEL' ,search criteria is not opened
Hi,iam searching -iam searching inbound email which is in status "Cancelled" ,but result list will not be appeared. component : ICCMP_INBOXview :ICCMP_INBOX/InboxAdvancedSearchEvent Handler -...
View ArticleRe: config for CRM IC agent inbox
Hi Nicolas, Thanks for responding to my query, indeed informative. There was issue with external system which was responsible to route the incoming E-mails to SAP CRM. Thanks,Kamal
View ArticleRe: after searching for status 'CANCEL' ,search criteria is not opened
Hi Kalpana, Check your config in IMG->Customer Relationship Management->Interaction Center WebClient->Agent Inbox->Inbox Search Definitions->Map Item Attributes to Inbox...
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Re: Interaction Center Agent Inbox Tree View Hierarchy
Hi Yordan, You can debug CL_CRM_AUI_ONEORDER~GET_RELATED_ENTITIES and here you can check that standard only considers relations of type 'VONA' or 'INTA'. Best regards.
View ArticleInternet Sales 5.0 Development & Extension Guide
Hi Gurus, Could anyone please send me Internet Sales 5.0 Development & Extension Guide PDF to my email id - id4sridhar@gmail.com? I am not able to download it from Servicemarketplace. Also please...
View ArticleIC events not started
Hello All,I tried to do my logic when user loggs to IC - so I've been searching for raising events like Logged in, or New session. But was unlucky while debugging in finding it.I just found before BP...
View ArticleRe: Interaction Center Agent Inbox Tree View Hierarchy
Hi Jorge, That is a very good and helpful suggestion. However, the transaction types are of the same type for the next level down in the document flow, would that explain why I can see them on the...
View ArticleSurvey via email to external users
hi, I need to know how send survey via email to external mail ids. I want to attach survey url in the mail and the response of the mail need to be captured in the system. For instance, there...
View Articlee-mail routing on closed Problem Record and Service Requests
As per the current system, we have enabled tracking by inserting an attribute in the email sent via Problem Record or Service Request, via which the Problem Record number and Service Request number is...
View ArticleRe: Survey via email to external users
Hi Priyanka, Kindly checkGet feedback from customer through URLCreating Survey URL in CRM_SURVEY_SUITE Regards Harish Kumar
View ArticleRe: after searching for status 'CANCEL' ,search criteria is not opened
HI jorgeI find the status profiel for "cancel" and "open" and "inprocess". Cancel status - ZRiRThen how to implement the logic ,When iam searching inbound email which is in cancel status ,alla...
View ArticleRe: create a CRM activity from incoming email
Hello, Elsa. The document you've mentioned describes everything pretty well. I think it should be enough but may depend on your project requirements.Receiving E-mail addresses. This the address you...
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