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Agent Inbox Enhancement- Addition of new attribute

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Hi Gurus,

 

I have got an urgent requirement where I need to add 1 new attribute in the Agent Inbox( Component ICCMP_INBOX : View InboxItem; Context Node Items) and show the trafic light symbols based on few conditions.

I am not getting how to create a new attribute in the existing tree structure since it is not allowing me to create an attribute like in other views. However Component has been already enhanced still it is not allowing me to create an attribute via right click option. Possibly Tree view has some other way to do this. Please guide, I am a new bee for tree views and all. Please help.

 

 

Thanks in advance,

Nuvan


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