Re: Agent Inbox - restrict blank search boxes

Hi Padriag,

You can enahance the search and include a logic if all the values are blank in the search, the system should automatically add the users Org unit in the search criteria and display the result with the assigned values.

Check this threads

http://scn.sap.com/people/kimberly.davis/blog/2009/06/25/sap-crm-70-interaction-center-agent-inbox-enhancements

http://scn.sap.com/docs/DOC-39532

http://scn.sap.com/docs/DOC-5357

Regards,

karthik J