Re: Send Email to Service Group
Thanks a lot Karthik !!! I'm sure this will work. Appreciate your help and for detailed explanation. Regards,Shab
View ArticleRe: SAP CRM Broadcasting messaging
So my problem is now, that however I set the message, I onlysee the following message:Please wait while fetching messages... Have you got any hint? Thanks in advance,Gábor
View ArticleRe: SAP CRM Broadcasting messaging
Hi Shobhit! The result:At this moment all the Broadcast messaging functionalities are workingunder IE7 mode. Any above version are supported. I will try some effortslater... So thank you again all your...
View ArticleRe: Need to bring new transaction Type “ZXXX…” under the Rule policy...
Hi Shobhit, Thanks so much your valuable reply. My Transaction category is BUS2000126 - Business Activity.if we want to bring the Transactions types belongs to above category type(BUS2000126), is...
View ArticleRe: SAP CRM Broadcasting messaging
If the error "Please wait while fetching messages..." is still coming even after implementing note 1928712 then try to clear the cache on client and server side. Thanks,Shobhit
View ArticleLine Breaks are not appearing in Production system
Hi, In my company users have one problem, which I am not getting the same either Dev or Quality. I tried to replicate it but I am getting fine without any issues. Issue is users create sales...
View ArticleRe: Agent Dashboard : Service cannot be reached
Hi, Have you checked in ST22 any Run time error is there?Try to debug and check where the error is getting triggred. you can contact the basis team to check why this service cannot be reached and any...
View ArticleRe: Agent Inbox - restrict blank search boxes
Hi Padriag, You can enahance the search and include a logic if all the values are blank in the search, the system should automatically add the users Org unit in the search criteria and display the...
View ArticleRe: Alert for Marketing Attributes
Hi, You need to create your own fact gathering service and attributes (context ICRULE) for collecting the values of the marketing attributes. As far as I know, there is no out of the box solution...
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Adding Value Attribute for checkbox in BTPARTNERSET(Model Node)
Hi Gurus,I need to Add a Checkbox in general data tab for problem case (Component SRQM_PROBLEM_H). However whenever I am trying to create a value attribute and assigning its Get_P_XXX method as...
View ArticleRe: Line Breaks are not appearing in Production system
Hello, Baasanthi. Do systems have equal patch levels?
View ArticleRe: Agent Dashboard : Service cannot be reached
Hello, Anirban. Please check that service iccmp_agent_db in tx. SICF is active. The complete path is: default_host//sap/bc/bsp/sap/iccmp_agent_db. If it's not then activate it.
View ArticleCategorization schema????
HelloCan anybody explain what is categorization schema job code and classification code and what is its dependency on job code and classification code? RegardsSanguine
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Re: Unable to view body of email in SAP CRM 7.0
Hi Jeff, Were you able to get a resolution to this issue? We are also getting the same error on some emails. I did check Note # 185098 http://service.sap.com/sap/support/notes/1858098 but we already...
View ArticleRe: Unable to view body of email in SAP CRM 7.0
Yes. We found it was an HTML error that was solved by Note 0001748666. Hope this helps.
View ArticleRe: Unable to view body of email in SAP CRM 7.0
Thanks Jeff for the response. We are currently on SP07 so Note # 0001748666 is not applicable to us. I will keep on searching. Regards,Lankesh
View ArticleSchedule outbound call with Genesys
Hi, we have the requirement to have scheduled outbound calls generated in Genesys to be pushed to IC agent in preview mode. So in short, the proces is:Genesys creates a scheduled outbound callRoute to...
View ArticleRe: e-mail routing on closed Problem Record and Service Requests
The issue is that we have Routing rules, where we have maintained Attributes for Service Request Tracking ID. So When outgoing email is sent from IC, the Service Request number gets attached to the...
View ArticleRe: ERMS - Copy Email content to Interaction Record Notes/Log
Hi Sandhya, How did you achieve this ?.Regards,Deepthi
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