The issue is that we have Routing rules, where we have maintained Attributes for Service Request Tracking ID.
So When outgoing email is sent from IC, the Service Request number gets attached to the email that is being sent out.
After the Service Request is closed, if the users reply back to the email (with this SR tag # of closed SR), the email is routed to the closed Service Request employee responsible, bacause of the above routing rules. This must be stopped. Any pointers in this regard will be highly appreciated.