Good day experts.
I need some assistance please.
1.) When I open the Chat page on the CRM Webclient, I don't see the "Standard responses" section that should be just below the subject. How can I get it on the page. Its not possible with UI Component Workbench.
2.) When I am on the Chat screen I can only see ALL, SDB, and KA in the knowledge base dropdown, how do I add mail forms in there. Screenshot below.
Please assist. Your help is appreciated.
Regards
Leon