Agent Inbox- "Assigned To" need to add search criteria
Hi All, Currently in Agent Inbox, under "Assigned To" we have ME and MY GROUPS. This searches for the Service Requests based on Employee Responsible and their team. This configuration is maintained...
View ArticleError CRM_ORDER 019 when locking entity
Hi Experts, When we lock an entity, the error message 019 from message class CRM_ORDER is raised which indicates that the document is being distributed.This happens when we are trying to lock the...
View ArticleRe: Category Modeler - Multilevel Categorization - SAP Library
Hi Experts Is this mandatory to have subject profile for service orders and complaints and not for service request? Why is this so? ThanksAjay
View ArticleRe: Category Modeler - Multilevel Categorization - SAP Library
Hi Ajay, For service request, the application Service Requests, parameter transaction type/catelog needs to be specified, whereas for complaints still the old subject profile is used. Best Regards,Sigrid
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Standard responses
Good day experts. I need some assistance please. 1.) When I open the Chat page on the CRM Webclient, I don't see the "Standard responses" section that should be just below the subject. How can I get...
View ArticleRe: Case management and CRM 2006s
I have an oppurtunity with SAP SRM ,,,What is the future of sap srm or is there any career breaks with sap srm all suggestions are very valuable to me
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Check box size
Hi, Is there any ways for increasing the size / making it look bigger of a checkbox field in CRM WEB UI or highlighting the check box? Regards,Gopinath GS.
View ArticleRe: BSP exception: An attribute with the name "xxx" is not defined
Hello Robbe, I am facing the same issue with different page attribute 'BTDATESRVSTART' while creating new ticket. Also not sure which page I have to add this attribute, and which type this belongs to....
View ArticleRe: BSP exception: An attribute with the name "xxx" is not defined
I have no such attribute in view "IncidentHeaderEF.htm" of UI-component "SRQM_INCIDENT_H". Or am I searching in the wrong component?
View ArticleRe: Check box size
Hi Gopinath, If you want to increase the font size for the checkbox at application level then follow this document by Andrei Vishnevsky for changes in your css file. Or else if you want to change it...
View ArticleRe: About Rule Policies
Hi Devendra, Yes you can transport the rule policy using tcode CRMD_ERMS_TRANS_RULE, select the context as ICRULE & Execute. Then select your policy and Add to Transport. Regards,Shobhit
View ArticleRe: Error CRM_ORDER 019 when locking entity
Hi Preeti, Can you please be more specific on the requirement to understand it much better or someone might provide another approach. Thanks,Shobhit
View ArticleIssue in fetching Historical Data in Org. model
Hi Experts, We are having a requirement where we need to display the service team data related to employee.Currently when Employee is moved from Level-1 to Level 2, and we run the report but we are...
View ArticleRe: Error CRM_ORDER 019 when locking entity
Hi Preeti, As per my understanding on your issue, You are getting the error "Document is being distributed, changes are not posiible", when you try to change contract. Can you please confirm? Thanks,Amit
View ArticleRe: Agent Inbox- "Assigned To" need to add search criteria
Hi, there are several BADI's to manipulate the Agent inbox. Think one of them can be used to obtain your goal. In the short the path: SPRO --> CRM --> interaction Center WebClient --> Agent...
View ArticleRe: Action profiles in CRM for e-mail sending - determine sender e-mail
Hi, Think best way to start is to include the mail adres in the organizational data. To obtain the organizational unit the user belongs to could be done with FM RH_GET_ORG_ASSIGNMENT. This returns the...
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"More than 10 entries found" message in overview screen
Hi SAP Experts : When we click on the overview workcenter in the navigation bar, we get the following two messages : Why i am getting these two messages and how to stop them from coming. Thnks in...
View ArticleRe: "More than 10 entries found" message in overview screen
Hi Anirban, Please follow the below steps it will help you to resolve the issue. when ever you are pressing on search button click on F2 and you wil get component, view, context node.Then goto MAX_HITS...
View ArticleRe: "More than 10 entries found" message in overview screen
Thanks Prabhanjan for ur reply...But i am not performing any search criteria .. First i confirm a BP , then when i click on the overview screen, in the overview screen it shows the list of all the...
View ArticleRe: "More than 10 entries found" message in overview screen
Issue resolved ... need to do minor changes in the interaction history profile assigned to the business role ...
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