ICI - How to display custom error messages in SAP CRM
Hello, we are working on a custom Contact Center which interfaces with SAP CRM Version 7 with Enhancement Package over ICI. The basic call functions like accepting, hanging up, holding and retrieving...
View ArticleRe: Multiple sessions
Hello Rika, For this purpose Multi-session scenario for CRM IC has been developed. You might check SAP Library Multisessioning - Interaction Center WebClient - SAP Library for further information. Best...
View ArticleRe: Multiple sessions
Hello Sigrid ,Thank you for your help , I've red this materials . I tried to enable multisessioning in my CMS Profile , But once I try to open additional session I still get a screen : You currently...
View ArticleCTI - SAP CRM & SAP BCM: ANI does not work in SAP standard
Hello Experts, our customer wants to work with a CTI in SAP CRM WebUI Role (Non IC; CEBP). For the CTI the SAP CRM 7.0 (on HANA) and SAP BCM where itegrated. We are using the Slim Communication Toolbar...
View ArticleRe: Multiple sessions
Did you use "New Session" button in the CRM IC toolbar to open the second session?
View ArticleClik here to view.
Result List for Premise different for same BP
Hi SAP experts, We are facing the following issue in our system, When we confirm a BP in our system we get two connection object againt the confirmed BP When we search for premise from the search...
View ArticleRe: Result List for Premise different for same BP
Hi Anirban, Ideally for one BP, there is always one connection and that too if it has a Sold to party role with it.Connection can only be for the Sold to parties. But, if this is really the issue,...
View ArticleRe: Need to remove reason id from the dropdown ...
Amit Singh ... yes it works perfectly but we want it to be same for all users... Users will not have access to the personalize....
View ArticleRe: Line Breaks are not appearing in Production system
Hi Andrei, I am closing this issue as it is being taken care by team lead. Thanks,Baasanthi.
View ArticleRe: Need to remove reason id from the dropdown ...
Hello, Ask your admin to remove value for WCF_DDLB_KEY personalization object key for all users. Regards,Ashik
View ArticleAdd item to Activity Clipboard Automatically
Hi Gurus, I am fairly new to WEB IC and have a requirement to add an object ( Billing Invoice / FICA Document ) to be added automatically to the activity clipboardwhen the user clicks on the line item...
View ArticleEmail Standard response body placement
Hello! When I process and reply an e-mail message, the system places the standard response content below the original e-mail body. Is there a way to place the standard response above the original...
View ArticleAction profiles in CRM for e-mail sending - determine sender e-mail
Hello! We have actions configured in Service orders to send email to Sold-to-party. Now we have to determine the sender's e-mail address based on organization unit where the agent belongs to. Is there...
View ArticleRe: Multiple sessions
Hi ,I didn't find this button available in IMG activity "Define Toolbar Profiles" ,so i just open a new IE tab page.We are using CRM 7 EHP 2.Should I define a new button?
View ArticleRe: AVAYA and SAP CRM integration for CTI, Email and Chat communication channel
Hi DivyaWe have similar requirements, but I didn't found still any reference success stories..Can you tell us please what Version of SAP CRM and AVAYA did you use in this project ?Di you use internal...
View ArticleRe: Action profiles in CRM for e-mail sending - determine sender e-mail
Hello Any suggestions? thanks!
View ArticleRe: Add item to Activity Clipboard Automatically
Hi Navin, youn oun need to enhance the respective views to implement this requirement. Have you ever doen this? The following wiki entry gives some details on how to do this: How To Enhance a Web UI...
View ArticleAbout Rule Policies
Dear Experts, Can you help me to understand the rule policies for the categorization?I have following queries; 1. can we maintain rule policies pragmatically, Because in my business scenario we have...
View Article