Re: BCM CDT login error
Hi Ankur.How did you fix the "Phone is not open" issue?I am having the same issue and I can't get it resolved.RegardsLeon
View ArticleRe: Web UI Alerts in IC Agent Business Role
You can try Intent Driven Interaction - Alerts in IC web if the alert is based on some condition or check Broadcast Messaging feature of SAP CRM to notify IC agents to sent static text messages by IC...
View ArticleRe: Business role in IC
Hi Sagarika, As Maddy already explained you in above reply, the saved searches/recent items/worklist etc are user specific also any change in search criteria like adding/removing are part of user...
View ArticleRe: Schedule outbound call with Genesys
Hello Martin and Kavindra, I checked with my colleagues from the SAP Development organization in Germany and they confirmed that unfortunately an SAP CRM call list is indeed required in the above...
View ArticleRe: Web UI Alerts in IC Agent Business Role
Custom alerts that we have in Web UI are not BP related. So How do I raise in IC Role ?
View ArticleRe: Web UI Alerts in IC Agent Business Role
Hi Remo, I am referring to IC Web alerts and not Alert Management in WebUI, check this sap help for more information. Regards,Shobhit
View ArticleRe: Schedule outbound call with Genesys
Hi John, thanks for you effort and answer. Appreciate it. I will get back to the customer and provided them with your information. The customer connectio program, I am aware of and will put this point...
View ArticleRe: Web UI Alerts in IC Agent Business Role
Is there a way to bring the Web UI Alerts into IC Web ?Can we integrate Worklist into IC Business Role ?
View ArticleHow to find certified CTI applications?
Dear experts. I'm looking for certified CTI applications. I found following site and get some of them.SAP - Partner Finder However, there is no cisco and avaya CTI on the list,though Cisco has the CRM...
View ArticleRe: How to find certified CTI applications?
Hi, have you searched here? http://global.sap.com/partners/directories/searchpartner.epx Regards,Martin
View ArticleClik here to view.
IC Broadcast Messaging not working
Hi SAP Experts, When we open IC broadcast messaging from IC_MANAGER role we get the following screen : Any sort of help will be of great help... Thanks in advance..
View ArticleRe: How to find certified CTI applications?
Hello Martin-san, Yes, I have.SAP - Partner Finder Regards,Fukuhara Yohei
View ArticleRe: IC Broadcast Messaging not working
Hello, I could see a script error at the left bottom corner of your screenshot. What is that error? Check if all the SICF services mentioned in Note 1295006 are active. If you are on EHP3 check the...
View ArticleICI queue presence information
Hi guru's, I am currently working on a project where we do have Genesys integration for telephony, and we came across something strange. In toolbar, you can obtain presence information from Genesys...
View ArticleCreate Email does not result in any statuses
Hi I have email set up in CRM and if i reply or delete or complete these statuses are reported however,When I create a new email and send to a customer I have no visibility via the email workbench of...
View ArticleRe: IC Broadcast Messaging not working
Thnks , /default_host/sap/public/bc/bsp was disabled ...
View ArticleClik here to view.
Need to remove reason id from the dropdown ...
Hi SAP Experts , We need to remove the reason code in the drop down for the Reason field (as shown in the pic) in the interaction record workcentre . We want only the reasons to be displayed in the...
View ArticleClik here to view.
Re: Need to remove reason id from the dropdown ...
Hello Anirban, You can do it from personalization. go to personalize->personalization setting->uncheck (show keys in dropdowb lists). Now, only value will be displayed in dropdown list....
View ArticleRe: Need to remove reason id from the dropdown ...
Hi Anirban, I already faced this problem without finding a solution. I guess it's somehow related to the number of the entries in the dropdown. If you check in debug the values are correct (without the...
View ArticleMultiple sessions
Hello ,We are going to implement CTI integration CRM and Cisco.The problem is that our agents used to work in several CRM sessions.The requirement is to be connected to communication system in all open...
View Article