Hi,
I have communicated the same to my telephony vendor, but as we see in out Trace logs; For incoming calls i can see <PhoneCallChanged> where we can see the incoming number but the same instance is not found for Outgoing calls.
Where can i debug or find the number being dialled from SAP being transferred to CMS?
They say some events are not being triggered. What can be the reason for events not being triggered?
Is there any agent ID specific settings for outbound dialling?