Re: Add Quickcodes n Email templates
Now I got it. It is not about emails template but about alternative chat client. Firstly I'd like to mention that it seems to be a custom development from Tom Neumann. And this is not a standard...
View ArticleHow to Integrate CRM interaction center with Lync 2013
I am trying to integrate Microsoft Lync 2013 with SAP CRM. How will i achieve this!
View ArticleRe: CTI - Outbound Dial Issue
If there is any issue in the outbound dial or inbound dial , the ICI trace will be updated with the error logs. If you dont see any error logs , then only option is to check with the telephony vendor....
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Re: Add Quickcodes n Email templates
Andrei, Thank you for your response. I had seen that Quickcode option last year during an implementation. I thought, it was a standard functionality and we can add our own codes. You are correct, it...
View ArticleHow to know the Disconnection point?
Hi all, I'm trying to figure it out this.During the Chat session in IC, is it possible to know :1. if the disconnection caused by the Internet connection line2. Customer hit the 'End Chat' button...
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Creating new ticket giving error
Dear SDNers, I am facing an issue with different page attribute 'BTDATESRVSTART' while creating new ticket.Please help me how to slove this.
View ArticleUpdate Crmd_orderadm_h table
Hi all, I am trying to write a FM to update the field ZZFLD00000I and ZZFLD00000J in the table "crmd_orderadm_h" using 'CRM_ORDER_MAINTAIN' 'CRM_ORDER_SAVE' .Can anyone help me with a sample...
View ArticleRe: crmd_orderadm_h table not updated with value for a field.
Hi all, How can i update the Crmd_orderadm_h table's particular fields ( ZZFLD00000I and ZZFLD00000J ) with respect to its Object_id Please help me with a sample code. thank you. Regards,pavan
View ArticleRe: Creating new ticket giving error
dump stating "BSP exception : An attribute with the name "'BTDATESRVSTART" is not defined". In CRM 7.0 EHP1, a new page attribute with name "'BTDATESRVSTART" is added to view and view . If the views...
View ArticleRe: How to know the Disconnection point?
Hi, When the customer click on End chat button an event will get triggered in that you can write your logic based on the requirement.
View ArticleRe: CTI - Outbound Dial Issue
Hi,I have communicated the same to my telephony vendor, but as we see in out Trace logs; For incoming calls i can see <PhoneCallChanged> where we can see the incoming number but the same instance...
View ArticleQuestion: Alerts and Messages - Interaction Center WebClient - SAP Library
Hello Sigrid, thanks for the very helpful note 1383914 to display the attribute in the ic webclient alert. It works fine but in our case the context area shows only the first attribute of the...
View ArticleRe: Question: Alerts and Messages - Interaction Center WebClient - SAP Library
Hello Rainer, I have moved your question to CRM IC space - so other CRM IC experts can answer as well. The entires in the context area itself (left upper corner of IC header) can be controlled by...
View ArticleLord 2 api order entry integration
We are using CRM 7.01 and ECC 6.0 We are integrating the lord api based order entry within a web ic. I have a question whether partner selection (ship to and payer) via pop up is supported as standard...
View ArticleCommit on End Button - UTIL_IC
Hi All, Whenever I click on end button and I have something open, the transaction gets committed. Please help me if there is any possible way to stop it. An example, If we create Service Order,...
View ArticleRe: About Rule Policies
@Shobhit Srivastava Hi Shobhit, Thanks For Repply, I have create my own request and transferred to the quality environment. But my rule policies which i have created for my service request transaction...
View ArticleRe: About Rule Policies
Devendra, I hope you have selected the right Context in that tcode, it should match your rule policy context. Also after adding to transport please verify does your transport request shows those...
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IE8 vs IE9 session issue CRM --> back end ECC launch transaction session mgmt
Hey Experts, I know your time is valuable, and I have a problem/question regarding CRM ICWEB and back-end ECC ITS launch.I will try to make this as quick and straight-forward as possible. Thanks for...
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