Re: CTI - Telephone Number translation
Hi Martin, Try changing the Phone number in the BP using the BP tcode in GUI. Best RegardsRavi Kishore
View ArticleRe: How to enhance the Agent Inbox Search functionality
Hi Lakshmana, If you do this after the results lr_result ?= lr_query->get_query_result( ).you actually filtering already found results right, which could be 50 or 100, but if the record is...
View ArticleERMS Rule Modeler: Delete draft rules
Hello, I have an urgent query on ERMS rule modeler. Once a draft version is created, how can we delete it? I noticed that we can only delete the rules within the Draft rules node but not the node...
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Re: ERMS Rule Modeler: Delete draft rules
Hi Mohit, hope I get your question right... but you have a node with released rules and one with draft...Just go to edit modus and delete the whole node... Go to edit modus and select the node with...
View ArticleRe: ERMS Rule Modeler: Delete draft rules
Thanks Martin. However, for me when I select the draft node, I don't see the delete icon. It only shows for the rules within the Draft rules node and not for the node itself. For the node, I only see...
View ArticleRe: ERMS Rule Modeler: Delete draft rules
I am not sure but did you save your draft rules and then tried what I referred to. That means you saved your draft rules but not released them and now you want to delete them. Regards,Mohit
View ArticleRe: ERMS Rule Modeler: Delete draft rules
Hi, looks like missing authorization. Please check. regards,Martin
View ArticleRe: Enterprise Search in IC
Hello Sweta, got any solution for your requirement?We have a similar one. Thanks a lot and kind regardsHannes
View ArticleRe: Enterprise Search in IC
Hello Hannes, We went for custom development to populate data from ES result view onto Account identification view. Thank you.
View ArticleRe: CTI - SAP CRM & SAP BCM: ANI does not work in SAP standard
Hi Matin,Have you already seen post https://scn.sap.com/thread/2154691? Best regards,Lloyd
View ArticleRe: CTI - SAP CRM & SAP BCM: ANI does not work in SAP standard
Hello Lloyd, yes, i know this thread already. Thanks anyway. Kind regards,Martin
View ArticleCTI - Outbound Dial Issue
We are doing CTI integration and we are facing this problem for Outbound Dialing.Once the Dial button is clicked after entering the number, there is no response. After some time the browser gets...
View ArticleCan IC be used without storing local data
I have a requirement where client do not want to store any data except customers in CRM. They do have their own system for the same. Will it be possible to seamlessly integrate IC with third party back...
View ArticleRe: ICI Interface - Get dialed number from DialPad in Consult / Transfer?
Hello Rene, Did you find solution for this?Please share.
View Articlesales order replicated to ECC but not saved in CRM
Hi,I am new CRM area and will not some hints on where to check. When the the Sales orders are successfully created in CRM, they are replicated to R/3 but the sales orders are not saved in...
View ArticleRe: sales order replicated to ECC but not saved in CRM
Hi Sangameshwar, This happens because your sales order is directly getting saved in ECC but nowhere in CRM. You cannot see any of the sales order details in CRM in this case. CRMD_ORDERADM_H will have...
View ArticleRe: Can IC be used without storing local data
Hi Vish, If customers and products are there, I think it's possible. But with only customers-as per my knowledge-not possible. Thanks,Faisal
View ArticleRe: sales order replicated to ECC but not saved in CRM
Hi Faisal, We are creating the sales order in CRM only through Interaction Center (via Interaction record follow-up transaction )The Order is successfully replicated back to ECC system which I could...
View ArticleRe: sales order replicated to ECC but not saved in CRM
Hi Sangameshwar, I think your client has already implemented the functionality in this way. It's not an easy task to save the order in CRM when it's already set to get saved in R/3. If your delivery...
View ArticleRe: CTI - Outbound Dial Issue
hi, I have checked CRM_ICI_TRACE logs. There are no error logs.
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