Re: ERMS Push (Hybrid) mail routing - howto reply to route ?

Hi Florian,

ERMS push will only send the mail ID to BCM. Below is the sap help about ERMS push:

http://help.sap.com/saphelp_crm70/helpdata/EN/0e/6a22b86821468691bd5abb51dfd81e/content.htm

The action Push E-Mail to IC WebClient Agent needs to be add in your ERMS rule.

Hope this help!

Thanks,

Norman