There are two views you can use for displaying the interaction record -
- Interaction Record view
- Business Activity View
By default the Business Activity View is enabled for the standard business role of IC_AGENT
It appears that you are using the Interaction Record View. You can use the following steps (as per Implementation Guide) to enable business activity view -
To enable the business activity view, make the following settings:
- Go to Customizing for Customer Relationship Management under Interaction Center WebClient -> Basic Functions -> Define Navigation Bar Profile
- Select your navigation bar profile (for example, IC Agent) and go to Define Generic Outbound Plug Mappings
- Go to the object type BT126_INR with the object action Display.
- Change the logical link ID from IC_BT_INRto IC_BT_INRD.
- Assign the changed navigation bar profile to your business role in Customizing for Customer Relationship Management under Interaction Center WebClient -> Define Business Role
The ICCMP_Survey component is available business activity view.
I hope that helps!