Re: CTI - SAP CRM & SAP BCM: ANI does not work in SAP standard
Hello Andrei, the issue was solved by SAP. The relevant startup component for ANI in the CMS integration profile (Tx CRM_IC_FW_PROF) was inactive: Component:BUSINESS PARTNER IDENTIFICATION...
View ArticleSAP CRM internal number ranges assign different ID (not correlatives)
Dear experts, We have customized one internal range for Opportunities (object CRM_OPPORT) in SAP CRM (like image). The issue is when we create several Opportunities in the System due to ID are not...
View ArticleRe: SAP CRM internal number ranges assign different ID (not correlatives)
Hi Victor, This is an expected system behavior and has been done because of performance reason. Check this document for better understanding. Refer this SAP note also 504875 - Buffering number ranges...
View ArticleRe: SAP CRM internal number ranges assign different ID (not correlatives)
Thank you very much Shobhit!
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Re: [IC manager dashboard] Am I missing something?
Hello guys, I have opened an OSS and get the answer: Dear Anton,would you please to kind to apply a small change to the structure:CRMT_IC_MDB_PERS_LIST? This structure is used for transforming...
View ArticleRe: [IC manager dashboard] Am I missing something?
The answer you've got is the result of 2 (two) months fighting with SAP Support in my incident.
View ArticleSAP CRM IC - Surveys from IC Scripts
Hello Colleagues, 1. I am looking for place where CRM Surveys executed in IC Script are stored. 2. Does anybody know, if there is possibility to view CRM Surveys in Interaction record/activity details?...
View ArticleSAP CRM BP read only
Hi all,not sure whether this topoic sits in SAP CRM or SAP CRM Security, but maybe if it can be done in both areas than thats fine.my question is that : I would like to make a BP record READ ONLY, I...
View ArticleRe: SAP CRM BP read only
Hi Kevin, I need some input and clarification on the issue. First of all Why you want a BP to be non editable as this is very basic master data in CRM and generally some of the information need to be...
View ArticleRe: SAP CRM BP read only
Hi Ravi,thanks ks for getting back quickly i just want to have this restriction for 1 particular BP and will be were I don't want a user to change.its a business decision to make everything no...
View ArticleRe: SAP CRM IC - Surveys from IC Scripts
Hi Mat, Please elaborate your scenario because I feel there is some part missing. There seems to some confusion between Scripting and Survey.Both are totally different. Scripting is used to reach a...
View ArticleRe: SAP CRM BP read only
Hello, You may want to try to manage an Authorization Group on this BP.Then, via authorization, restrict users from modifying BP with this particular authorization group. Hope this helps. Best...
View ArticleRe: SAP CRM IC - Surveys from IC Scripts
Hi, thanks for your reply. As you probably know, surveys can be integrated into IC Scripts (as in attached screenshot). When you save your answers, these are stored in table CRM_SVY_DB_S....
View ArticleRe: SAP CRM IC - Surveys from IC Scripts
There are two views you can use for displaying the interaction record -Interaction Record viewBusiness Activity ViewBy default the Business Activity View is enabled for the standard business role of...
View ArticleRe: Service Request Dates not Visible
Hi Jarret, Unfortunately, it is true that you do need to implement the BADI. However the other alternative is to determine the product using Categorization. I had the same issue and was able to fix it...
View ArticleRe: Interaction Record History & Notes History
Hi Andrei, CL_ICCMP_BT_CUCOIRHIST->GET_LAST_INTERACTIONS just returns 4 entries there is no place where we get the list of all records, i tried all option but it didn't work for me. Am I anything...
View ArticleRe: SAP CRM BP read only
HI Sylvain,i actually made the BP read only and not write but when I try to use another BP role it does the same thing. I want to only restrict 1 BP role and not all of them.
View ArticleRe: SAP CRM BP read only
In the authorization object you need to add the specific BP role as well.I think the authorization object is B_BUPA_RLT. ~Kavindra
View ArticleRe: Auto filling context area
Hi Igor, Can you elaborate more on your need ?How do you process the email ? From the inbox ?At what exact moment do you wish to update the context area ? Best regards,Sylvain AGUETTAZ
View ArticleRe: Auto filling context area
Hi lgor Spector, Could You please elaborate your requirement once.actually in that component do_prepare_output there is a lo_source variable.lo_source is holding current work item. based on that get...
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