Re: Auto filling context area
Hi Sylvain, We process the email from Agent Inbox (without interaction record approve).I need update context area before email body show.It's a reason for using DO_PREPARE_OUTPUT method. The emails...
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Hi lgor Spector, if you want to conform the interaction bp in this case there is class CL_CRM_IC_BOL_TX_HANDLER and in that go to this so many methods CONFIRM_BP, AFTER_EDIT_BT. check the code.. you...
View ArticleRe: Auto filling context area
Hi Srinivask,I have BP customer entity of parent interaction record.My problem is to fill context area with customer info before to show email .Thank you .Igor
View ArticleRe: Auto filling context area
Just to be sure I understood correctly.Emails are integrated via ERMS into agent inbox, and an interaction record (IR) is also created at the time of integration of the email. Then an agent selects the...
View ArticleRe: Auto filling context area
Yes,you understand correctly.We just use the hyperlink to display the email details and at this moment we need to display customer info into context area . Thank you & best regards.Igor
View ArticleRe: Auto filling context area
Ok, now I understand. Context are is filled in standard via method FILL_CALLER_DISPLAY of class CL_CRMCMP_B_CUCOBUPA_IMPL (which then call some class depending on customizing). In this method, you will...
View ArticleRe: Auto filling context area
Thank you for your help. But it's not works.Context area is empty.I checked with debug . It's look like right solution.May be some thing for context area refresh or not in DO_PREPARE_OUTPUT method....
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Re: Auto filling context area
Hi Igor, Check the polling customizing because you are using right approach to confirm the BP. SPRO->CRM->Interaction Center Webclient->Basic Functions->Define Context Area Profile. As per...
View ArticleRe: Auto filling context area
Yes, there is a refresh issue.I managed to reproduce the same in one of our demo system. I'm gonna check it out. Best regards,Sylvain AGUETTAZ
View ArticleRe: Additional parameters from CTI Connector -> CRM
Hi Gabriel Were You able to implement this? I'm trying to achieve the same functionality,but the ANI (Telephone number) gets precedence and Contract Account which I want to use to screen pop is not...
View ArticleFields on Email screen are GRAYED out in CRM webClient UI
Hi CRM folks , I have a issue with email in the CRM IC webclient UI . The fileds on the Email section in WEB UI - CIC - CRM 7.0 are graye . I am not able to add any text / value in any of the field...
View ArticleIncoming Email alert in interaction center
Hello Experts, We are using CRM 7.0 interaction center. Please suggest the solution for below issues. Is there a way to display an alert(a popup) to agent about an incoming email assigned to his group...
View ArticleFront Office Process Transaction Launcher - Not able to pass the LOCAL...
Hi Experts, Front office transaction launcher has been created with FO process ZXXXX in CRM.FO process ZXXX (in IS-U system) is having LOCAL parameters PoD (check below screen shot) which needs to be...
View ArticleRe: Front Office Process Transaction Launcher - Not able to pass the LOCAL...
Hi Ghanshyam, the parameter is local. Therefore you won't be able to set it from outside the FOP. In Oder to set this parameter from CRM define it as an import parameter. Christian
View ArticleRe: Auto filling context area
Hi Naresh, I checked our customization.All declared and attached correct. Thank you.Best regards,Igor
View ArticleRe: Fields on Email screen are GRAYED out in CRM webClient UI
Hi, You should check your email profile (which is assigned to the business role you are using) :Interaction Center WebClient->Basic Functions->Communication Channels->Define E-Mail Profiles...
View ArticleRe: Incoming Email alert in interaction center
Hello, Yes it is possible, but not using standard alerts though. You need to check rule editor to create own logic for retrieving the information to display as alert, and stock it into the fact...
View ArticleRe: The form of sending an e-mail from IС inactive
Thanks a lot, it's really helped me.
View ArticleRe: Fields on Email screen are GRAYED out in CRM webClient UI
Hi Sylvain, Thanks for your response. When i made the changes to agent inbox. in the nteraction Center WebClient->Basic Functions->Communication Channels->Define E-Mail Profiles , Then the...
View ArticleRe: Account Identification thru Account no instead of telephone number
Hi Vadim / Kalees Can you please explain how you achieved this functionality. Even if i get the Account number in CAD, Standard does not have the functionality to screen pop with Account #. Even If i...
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