Fields on Email screen are GRAYED out in CRM webClient UI

Hi CRM folks ,

I have a issue with email in the CRM IC webclient UI . The fileds on the Email section in WEB UI - CIC - CRM 7.0 are graye  . I am  not able to add any text / value in any of the field on the EMAIL screen. all buttons like - send , to , from , CC are  inactive / greyed out. and  the email body  doesn't accepts any characters, basically cant type anything in the email body.

SCOT setup is alredy performed and working good. I can send emails from SBWP to any email ID.

so far  I tried to insert IC_INBOX in the business role nad assogned the business role to PFCGF role , but no help.

Any suggestions would be deeply appreciated...

Regards,

Rakesh.