Re: Fields on Email screen are GRAYED out in CRM webClient UI

Hi,

You should check your email profile (which is assigned to the business role you are using) :

Interaction Center WebClient->Basic Functions->Communication Channels->Define E-Mail Profiles

Then depending on your scenario (push or pull), check the email provider maintained there :

• ICI : in case your are using push from a CMS
• Agent Inbox : in case you are processing email from the agent inbox

Hope this helps,

Best regards.

Sylvain AGUETTAZ