Hello All,
We are on SAP CRM 7.01 and in the process of evaluating Knowledge Article's. I have it working and integrated with Service Request, but wanted to know if there was a standard way of making the KA's created in SAP CRM to be searchable externally on the Web or we need to go the custom route to make it work?
We currently are using Problem / Solutions and may move forward with KA's. Has anyone implemented KA's and was it easy to migrate?
Appreciate your help and comments on this...
Thanks,
Lankesh