Re: End Button Functionality in SAP CRM, IC Agent role
Hi Krishna, one difference in the handling of the End Button event is the listener called for the handling. In CRM 7.0 it was the class CL_ICWC_SAM_WORKER_LISTENER, in EHP2 it is...
View ArticleRe: Responsible Employee in Agent Inbox Search Criteria
Hi Reshma, Thanks for your answer. I will use note suggested by you to further improve search criteria. Regards, Shital Kansara
View ArticleCustomer determination in Service request - Created from Email
Hi, I am using standard process of creating service request from email received from portal or any other email address. In master data, following two things are done: Assigned contact to customerIn...
View ArticleRe: Responsible Employee in Agent Inbox Search Criteria
Hi Reshma, When I am looking to my system, "Assigned to" search field is drop down list. Does it mean, I need to configure this drop down list to search by specific responsible employee? Regards,...
View ArticleRe: Customer determination in Service request - Created from Email
Reshma, Thanks for your reply. But in all cases, only background user is used, WF-Batch. So authorization may not be a problem. With same background user, behavior is not consistent. Regards, SRK
View ArticleICI SOAP WSDL file IciSystem.xml does not contain free seating methods
Hi there, We are integrating the SAP CRM 7 with a third party telephony system. The customer has provided ICI SOAP WSDL files for us to build the external SAOP server. However, the IciSystem WSDL...
View ArticleRe: Ordering issue of ICRULE Alerts
Dear Anirban, The latest triggered alert will be shown first by pushing the previously triggered alerts belowunless there is a delay defined for each alert. Correct way to use rule modeller framework...
View ArticleAddition of field Employee responsible in result list in Interaction history
Hi, My requirement is to add field Employee responsible in Result list of Interaction history. Component is ICCMP_BT_INR and context node BTQRESCUHIST. I have checked but there is no relation for...
View ArticleRe: Addition of field Employee responsible in result list in Interaction history
Hello Lalit, In interaction history search, only the business transactions will be hit if the account id is the main partner. The reason why it should work in that way is that it is intended to search...
View ArticleAlert : alert displayed when document saved with specific status
Hi all, I need to create a generic alert (not as a task) than would appear in the interaction center banner. This alert would be triggered when saving a document with a specific status (for instance...
View ArticleWhat difference : IC alerts & standard alerts ?
Hi everyone, I have a hard time figuring out what difference there is between IC alerts & standard alerts? What would make me chose one rather than the other? Thank you, Eli
View ArticleClient Factsheet blocks : adding standard objects
Hi, Does adding a block of standard objects (complaints/orders) to the factsheet require the same settings as listed below :...
View ArticleKnowledge articles - searchable externally
Hello All, We are on SAP CRM 7.01 and in the process of evaluating Knowledge Article's. I have it working and integrated with Service Request, but wanted to know if there was a standard way of making...
View ArticleRe: End Button Functionality in SAP CRM, IC Agent role
Hi Nick, Thanks for your suggestion, we are using UTIL_IC_LEAN business role.... Regards,Krishna
View ArticleRe: What difference : IC alerts & standard alerts ?
Hi Reshma, Thank you for your answer. 1- But what would make me choose alerts triggered by IDI rather than alerts set in GUI ? 2- For instance, I need to trigger an alert in web_ui when my activity...
View ArticleRe: What difference : IC alerts & standard alerts ?
Hi Eli, You might clarify what you mean with standard alerts in GUI? Do you mean actions? Best Regards,Sigrid
View ArticleRe: CX_SY_MOVE_CAST_ERROR
Hi Dmitry, Issue was solved, my case it's due to Substitute Controller class in Runtime Framework Profile was not maintaned. Now I have corrected and Issue was solved. Thanks,Krishna.
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Re: What difference : IC alerts & standard alerts ?
Hi Sigrid, I am refering to alerts created in transaction ALRTCATDEF. But I think I figured out in the meantime that these "standard" alerts are the ones that appear within a web_ui page (as in...
View ArticleCRM Fact Sheet. Last Sales Docs R3 filter
Dear Gurus, We are trying to see the last sales docs from ECC in the Fact Sheet in CRM 7.0 EhP2.The view LastSalesDocsR3 has been used, and the information is coming correctly from the Info Block 015...
View ArticleRe: Knowledge articles - searchable externally
Hi Lankesh, Is it possible to share steps for configuration on KA's ? We are on SAP CRM 7.01 and would like to implement KA's. Regards, SRK
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