End Button Functionality in SAP CRM, IC Agent role
Dear Experts, Any of you having Idea about this End Button functionality in IC Agent screen... I am strugling to identify the triggering point, So help me to find triggering point. Thanks,Krishna
View ArticleAgent inbox : possibility of including customized dates in searching criteria ?
Hi all, I want to create a search based on a customized date "ZDATE_R01" of an opportunity. Is there any way of including this date in my search criteria in agent inbox ? Many thanks, Eli
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Re: CRM 5.2 - Error Displaying Contact Data
Hi Maarten, I am facing same issue on contacts. While creating contacts I get BSP error for "An attribute with the name TEXTHEADER is not defined. Would you please provide the steps to fix this issue....
View ArticleIC - Account Identification B2B Related and Edit button was disabled
Hi CRM Guru We are using account identificaiton profile b2b. In web ui, after confirm on BP, on next screen the Related and Edit button was disabled. anyone know how to enabled it. Please help.
View ArticleRe: End Button Functionality in SAP CRM, IC Agent role
I am seeing this issue also. I opened a message but have not heard back. Have you figured this out yet? NICK
View ArticleBP not automatically confirmed in CRM EHP2
Gurus, We just moved from CRM EHP1 to EHP2 SAPKU70205. Since moving to EHP2 we noticed Pulling up one particular BP using specific search criteria no longerautomatically confirms the BP. Now we have to...
View ArticleRe: Transaction Type not appearing in Webpage Dialog box in CRM Web IC
Hi Folks, I found the solution to this problem. Something to do with the generic outbound plug mappings. Thanks for your responses though. Aaron.
View ArticleResponsible Employee in Agent Inbox Search Criteria
Hi, I would like to add "Responsible Employee" as a search field in Agent Inbox as search criteria. Any suggestions how to do this? Regards, Shital Kansara
View ArticleRe: Automatic categorization of service request
Hi Kumar, Please give me little more information on updating category. Also can you explain more on only one level of categorization. Then I should be able to help you with first and second step. For...
View ArticleRe: IC - Account Identification B2B Related and Edit button was disabled
Hi CRM Guru anyone got answer on this topic? Attached is the screen...
View ArticleRe: Automatic categorization of service request
Hello Shital , Thanks for the reply. The moment system creates the query from the incoming email , the category in the query need to be updated automatically. If it is single category , i could have...
View ArticleBADI to use "Created At" BUT000 in crm
Hi, Whenever BP is created and during SAVE , I need to push "CREATED AT" data into "CHANGED AT" field in table "BUTOOO" UI CRM. Can anyone suggest BADI name and snippet of code to achieve the...
View ArticleRe: IC - Account Identification B2B Related and Edit button was disabled
Hello, Firstly I would like to check with you if the user has authorisation to create?BADI BADI_CRM_BP_UIU_AUTHORITY can be used to influence the authorizations.You can...
View ArticleRe: BADI to use "Created At" BUT000 in crm
Hello Karthik, You have use BAdI CRM_BP_UIU_SAVE of enhancement spot CRM_UIU_BP_ENHANCEMENT in order execute checks during save of an account. I hope this is helpful. Regards,Reshma Rao
View ArticleRe: Automatic categorization of service request
Hello Kumar, I am aware of Content Analysis to auto-categorise the Service Ticket category. If you have configured content query in a categorization schema, the content analysis can automatically...
View ArticleRe: End Button Functionality in SAP CRM, IC Agent role
Hi Krishna, You can check the view CRMCMP_IC_FRAME/HiddenView component CRMCMP_IC_FRAME to check END button functionality.In this view put the break point in eventEH_ONFORWARDCALL and check it.In this...
View ArticleRe: CRM Groupware 10.30.01.05 where is XML file?
I doubt anyone is going to respond, so I'll just close this out. I did find note 1816250 which has a README attached. The General Enhancements section says: Groupware profile was stored in the user...
View ArticleRe: End Button Functionality in SAP CRM, IC Agent role
Hello Krishna, The triggering point for End functionality can be set at CL_CRM_IC_INTERACTION_MGR_UIU~ON_CANCEL_INTERACTION Since you mentioned it occurs in Z role only,kindly check if you have...
View ArticleRe: Responsible Employee in Agent Inbox Search Criteria
Hello Shital, In the Agent Inbox, you can search by 'assigned to'. ASSIGNEDTO describes the responsible employee or group selected by the user in the inbox search view You can...
View ArticleUnable to print smartform from CRM Web UI
Hi All, While saving interaction record from SAP CRM Web UI , a smartform needs to be get printed but we are unable to get the printout.All the configuration has been done in Action definition.We are...
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