Re: Knowledge articles - searchable externally
Hi Shital, You can use the following document to setup KA's in your system. Its pretty descriptive. http://gstolmeijer.files.wordpress.com/2011/05/knowledge-articles.pdf Regards,Lankesh
View ArticleRe: What difference : IC alerts & standard alerts ?
=> answer found. - Alerts in IC banner are created in IC_MANAGER business role in web_ui (with IDI) - Alerts as pictured above need to be configured as mentionned on the following link :...
View ArticleBPIDENT - Unique setting for account identification by email to all accounts...
Hi gurus! I wish to meet the urgent help precesso my client will involve the service of customers using scenarios B2C, B2B and employees simultaneously. I need help regarding the identification of...
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Re: ERMS issue on CRM5
Hi,I have made all required configuration for ERMS but we are not able to link inbound email to a CRM transaction. procedure:create outbound email from a CRM transaction(task) and insert tracking...
View ArticleRe: Knowledge articles - searchable externally
Dear Lankesh, If you are trying to search KA like google sth I am afraid that it is not supported and no 3rd party interface is provided. KA search is a free text search, please have a look at note...
View ArticleProhibit editing of the customer master records for non-consumer account...
Hi Experts, I have a requirement that customer want to "Prohibit editing of the customer master records details for non-consumer account types in the IC WebClient" Current scenario is: Customer service...
View ArticleProhibit editing of the customer master records for non-consumer account...
Hi experts, I have a requirement that customer want to "Prohibit editing of the customer master records for non-consumer account types in the IC WebClient". current scenario: Customer Service Agents...
View ArticleRe: BPIDENT - Unique setting for account identification by email to all...
Hello Rafeal, I understand your are looking all 3 scenarios in account identification ie B2B B2C and Employee. For this you can use Multiple account ident profile BPIDENT_MULTIPLE.In this multiple...
View ArticleRe: BPIDENT - Unique setting for account identification by email to all...
Thanks Reshma, Unfortunately i keep receivig the error below: "Error occurred in class CL_CRMCMP_B_CUCOIDENT_IMPL, event AUI_Interact." There is another possibility that can i try? Best regards, Rafael.
View ArticleRe: Knowledge articles - searchable externally
Hi Webster, Thanks for your response. To clarify, I am trying to find out if I can get the KA's available on our company website for Customers to search and find solutions themselves instead of them...
View ArticleRe: BPIDENT - Unique setting for account identification by email to all...
Thanks a lot Reshma, But if i understood, is needed create 3 new components (B2C, B2B and Employee) to be used together in same BPIDENT_MULTIPLE profile? Thanks again, Rafael.
View ArticleRe: Attach Inbound Mail to CRM Service Order
Hi Ali Abosi, I have the similar requirement and wrote code as below but it is still not creating link when i debug i am getting Transaction number(object ID) to lv_bp_numb and E-mail document ID ( am...
View ArticleRouting CRM emails to BCM server
Hi Gurus, I have a requirement where the emails received in CRM server needs to be routed / pushed to BCM server. Then the BCM server routes the mail to the queues to available agents. Please let me...
View ArticleRe: Knowledge articles - searchable externally
Hi Lankesh, SAP's new Web Channel Experience Management (WCEM), which replaces the old Internet Customer Self Service (ICSS) product is also natively integrated with Knowledge Articles, allowing...
View ArticleRe: Knowledge articles - searchable externally
Hi John, Thanks for the response on this. This is helpful and good to know about the integration with WCEM. Regards,Lankesh
View ArticleRe: Prohibit editing of the customer master records for non-consumer account...
Hello Abhishek, You will be able to implement BADI BADI_CRM_BP_UIU_AUTHORITY toinfluence the authorizations in IC.Refer the below note for detailshttps://service.sap.com/sap/support/notes/1372912...
View ArticleRe: Prohibit editing of the customer master records for non-consumer account...
Hello Abhishek, This seems to be duplicate thread..Kindly close this one. You will be able to implement BADI BADI_CRM_BP_UIU_AUTHORITY toinfluence the authorizations in IC.Refer the below note for...
View ArticleRe: Prohibit editing of the customer master records for non-consumer account...
Hi Reshma, Thanks for reply. But i want to know rather then implementation can we use authorization group to restrict these agents to edit master data from IC Webclient ? Because i want to restrict...
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Problems with Active-X and Document Template Designer
Hello everybody, i have got following problem:- I cant start the Document Template Designer from the WebUI. There is an error: - But all settings shown in the Details of the popup are set up in the IE....
View ArticleAccess Xcelsius dashboards from IC Agent Business Role
Dear Gurus, Could anyone explain me how to access the dashboards uploaded using the ANALYTICSPRO Business Role, from the Navigation Bar in any other Business Role? Can a Logical Link be defined to...
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