Batch_ID in Complaint?
Hello Gurus: We have a requirement to include a batch number on a complaint, specifically to have the field available for free replacement lines. (We are using the standard CRMC transaction. I can see...
View ArticleRe: Access Xcelsius dashboards from IC Agent Business Role
Hello Francesc, BI report customizing in CRM offers the option to display Xcelsius Dashboard without hardcoding theURL of the report. All you have to do is to ensure that the report exists in BW and BW...
View ArticleRe: Access Xcelsius dashboards from IC Agent Business Role
Thanks Reshma for your quick answer. However, I was talking about dashboards we have uploaded to CRM, in the folder CRM_DASHBOARD/xxx.swf Is there any way to create a link to those dashboards and list...
View ArticleInteractive Script
Dear All, I am working on interactive script functionality, i want to update address of the confirmed Business partner in IC. I am trying to drag buttons and Answers from repository area to Button Area...
View ArticleInteractive Script
Dear All, I am working on interactive scripting CRM 7 EHP2. Currently when i try to drag answers/buttons from repository to editor nothing happens. Ideally it should display dragged fields but the...
View ArticleRe: Interactive Script
Hello Sweta, First thing to do is to update the Interaction Scripting Editor.To do that please follow the instructions and implement note https://service.sap.com/sap/support/notes/1699205 Are you...
View ArticleLimit Status options Activity History
Dear all, I'm trying to limit the Status options in the dropdown list of the Activity History. I'm using the component BT126S_APPT. I've created a User Status Profile, and assigned it to the...
View ArticleRe: Interactive Script
Hello Sweta, You can also have a look at below saphelp link.(Interaction Center WebClient->Interactive Scripting)...
View ArticleERP Lean Order in Edit mode
Hi, We have a user requirement where user require to open ERP order in Edit mode my default. We are using Lean order to create/ Display ERP order. Component ICCMP_ERP_ORDER and Target id IC_ERP. I...
View ArticleRe: Batch_ID in Complaint?
Run the tcode BSP_DLC_SDESIGN.Choose the UI object type 'BT120_CPL".Double click 'Design Object' from the left panel and choose the Design object 'BTADMINH' on the right panel.Double click 'Design'...
View ArticleRe: Access Xcelsius dashboards from IC Agent Business Role
Hello, Using the CRM Interactive Reporting building block configuration guide (C41), I can create Logical Links for reports, and then assign them to Work Center Link Groups in order to display the...
View ArticleRe: Interactive Script
HI Reshma, Thanks for your quick reply!! Clearing of Java Cache solved the reported issue and this was mentioned in the OSS Note mentioned in your response. DO you have any step by Step procedure to...
View ArticleRe: ERP Lean Order in Edit mode
Check SAP Note 1547700 - Central Edit for Business Transactions Regards,Vaibhav Shah
View ArticleNeed information on what all Support packages need to be updated in CRM 2007...
We are are curently running CRM2007 in our landscape with below Support pacvkage level:ComponentReleaseSP-LevelSupport PackageShort descriptionSAP_BASIS70016SAPKB70016SAP Basis...
View ArticleRe: Need information on what all Support packages need to be updated in CRM...
Hello, You should be able to run IE8 in compatibility mode. Check SAP Note 1358871 (and related).Also, I think your CRM package is quite outdated. You should upgrade it in order to make sure that all...
View ArticleBCB and ccsui not found
Hi All, I have recently installed EHP2 CRM 7.0 system with Java addon. My CRM consultant has given the below link 1) BCB Access http://<hostname>:<port>/bcb, 2) To access the CCS user...
View ArticleTable for Checklists in Service Requests
Hi,Could anybody please tell me in what tables are the checklist values, entered for a service request, stored?I couldn't find the fields in crmd_orderadm_h or crmd_orderadm_i tables.Thank you....
View ArticleRe: Batch_ID in Complaint?
Hello Vaibhav Shah, This is helpful, but a bit incomplete. There is no Batch_id in the list of available attributes. How do I add that field as an attribute? Thank you,Jay
View ArticleRe: BCB and ccsui not found
1>>Note 841873 - New HTTP path for the SAP Contact Center Simulator SymptomThe SAP Contact Center Simulator in a SAP J2EE Engine up to and including a 6.30 installation can no longer be reached...
View ArticleRe: Need information on what all Support packages need to be updated in CRM...
Note#1397488 suggest that it is possible to run IE8 with CRM 2007(SP07 and above) but how to achieve this level. Does it mean we need to update all software components including BBPCRM.
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