Hello Gurus:
We have a requirement to include a batch number on a complaint, specifically to have the field available for free replacement lines. (We are using the standard CRMC transaction. I can see the field available in CRM_ORDERADM_I after the complaint gets created, but I can't figure out a way to add this to the screens. I am very new to CRM, so I just may be missing something. Is is possible to add this field to the Complaint?
For more information on the business need: the scenario is such, product 123 is batch managed and has expiration dates. We have multiple batches in the warehouse, expiring at different times (batch A in 5 days, batch B in 10 days). A customer needs a replacement because the first shipment arrived damaged, but it takes 4 days for the product to arrive. Our sales people want to specify to send batch B to this customer so the product has the maximum amount of shelf life at the customer.
Thank you,
Jay