Alert of a Open Business Activity - Win Client Interaction centre
Hello Experts, We have a request to pop an alert when an agent opens a Business Partner data in CICO (Win client interaction centre), if there is an open BA associated with the account. Please let me...
View ArticleCTI Error
Our CSR's are reporting that their CRM sessions are crashing with the error shown in screenshot when they switch from Ready to Not Ready mode during call wait time ( then the call is ended before you...
View ArticleRe: How to view the ici trace?
Hello Friends Hope you can help me here, I have below queries, can you please revert with your views and solutions 1) We are using multi-session in our project where agent would be working on Email and...
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Rule Policy Not working in Service Request
Hi All, I have this urgent issue in production system where my Rule policy is not working for service request. On a particular status 'Moved to Finance' i have given this condition : The rule is...
View ArticleRe: How to view the ici trace?
Hi Suren, with regard to your first question: when using multi sessions, inbox mails (agent inbox or ERMS workflow) should be used. The CMS system (Communication Management Software) connected to the...
View ArticleRe: Alert of a Open Business Activity - Win Client Interaction centre
Hi Experts, I have implemented the script in for the CIC0 screen. However how do i implement the script to check if there is an open Business Transaction. Thanks in advance!!!
View ArticleKnowledge Search and Knowledge Article
Hi Experts we have been trying to implement Knowledge search/knowledge article in our project,we have done the required configuration including the one required in transaction Is01. But the same is not...
View ArticleTransfer of Email from MS outlook to SAP CRM CIC
hIWe have a requirement to transfre Emails from Microsoft Outlook 2007 to SAP CRM. Does the email transfer come under full blown Client or Server Groupware integration or are there different settings...
View ArticleEmail Transfer to SAP CRM CIC from MS Outlook
HiWe have a requirement to transfre Emails from Microsoft Outlook 2007 to SAP CRM CICDoes the email transfer come under full blown Client or Server Groupware integration or are there different...
View ArticleRe: CRM Groupware 10.30.01.05 where is XML file?
Hi Nick, Yes this file was changed with 10.30.01.05I have added this info to the News section of the Groupware Wiki...http://wiki.sdn.sap.com/wiki/x/uwLpEQ Regards,Gervase
View ArticleRe: CRM Groupware 10.30.01.05 where is XML file?
thanks. I still don't get why it was changed, but at least it is documented. --NICK
View ArticleRe: Rule Policy Not working in Service Request
Hello Abhishek, Please do the following check 1>Is the transaction associated to service manager profile in spro->crm->transactions->additional settings->assign dispatching rule profile...
View ArticleRe: Transfer of Email from MS outlook to SAP CRM CIC
Hello Tarang, One2One Integration is a client-side based intergration. That means that the CRM or more precise the browsercommunicates with the Groupware client (Outlook and Lotus Notes) via Javascript...
View ArticleRe: Email Transfer to SAP CRM CIC from MS Outlook
Hello Tarang, I believe this is duplicate of your other post http://scn.sap.com/thread/3334964 One2One Integration is a client-side based intergration. That means that the CRM or more precise the...
View ArticleRe: CTI Error
Hello, Venkata. Are there any custom code involved during this switch from Ready to Not Ready? Because from your screenshot it seems that system tries to update some partner. But I do no know any...
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warm transfer of call not working
Hello All , We are not able to transfer call from Agent 1 to Agent 2 . We are able to receive calls in to CRM , and when we do the warm transfer of call , system showing the dial pad to dial the...
View ArticleRe: How to view the ici trace?
Hi Sigrid Thanks for your response. We are using ICI for mails, however my issue is with session handling. Occasionally while doing warm transfers, an extra session getting opened which we don't...
View ArticleRe: Confirmed BP not passed to the business transactions
Hi KK, Go to path, SPRO - CRM - Interaction Center WebClient - Business Transaction - Assign Partner Functions to Business Transactions Maintain the entries for the transaction type which you are...
View ArticleRe: How to view the ici trace?
Hello, Suren. Try to implement notes:Note 1764696 - After warm transfer of calls, calls appear in new windowNote 1774919 - Warm transfer entails a multisession I know that they are about calls and you...
View ArticleRe: Confirmed BP not passed to the business transactions
Hi MG, As mentioned in my post, I have already maintained the customizing. Regards,Kanthimathi
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