Re: Interaction Record Issue

Hi Gervase

Thanks for the answer.

Let me be specific on this question further .

I am talking about the "already created interaction record".

Assume I have an Interaction Record created "3456".

And agent is not in any interaction. Now he would like to search this IR 3456 in inbox and tries to "edit " this IR i.e is 3456.

Now when he presses on Edit 3456 , system is again trying to confirm the BP and if confirmed creates another IR.

I am not sure if it is standard behaviour.

Regards

Vinayak