Re: Problem in using method cl_crm_isu_order_change=>set_date
Hi Ravi, which GUID are you using to update the date?AFAIK you need to provide the item GUID in cl_crm_isu_order_change=>set_date. Furthermore, are any exceptioms occurring? You are not handling...
View ArticleRe: Problem in using method cl_crm_isu_order_change=>set_date
Hi Christian, Yes I am providing the Item Guid only. Giving any other GUID was resulting in dump. And I had checked while debugging, the method is not raising any exception. It's executing without...
View ArticleRe: Removing fields from function profiles
Hello Prem,Can you check the HTML-coding of the view? What is the name of the view? I could also check it in my system, even as we are not using this specific view. My other thought was, that it is a...
View ArticleSuitable Banking applications available in CRM module.
Hi Gurus,Recently I am working in a CRM project implemented in a domestic bank in India. My client is already using campaign management, lead management, opportunity management and activity management...
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Integrating CRM Employee Interaction Center in NWBC
I'm not sure if I should post this question here or in the NWBC space. I'll try here first and see . I am looking for anyone with any experience integrating CRM EIC into the NetWeaver Business Client...
View ArticleInteraction Record Issue
Hi Guys We have an issue in interaction records. When we search an interaction record through agent inbox and try to edit that object, system is trying to confirm the BP and when confirmed it creates...
View ArticleRe: Interaction Record Issue
Hi Vinayak, This is standard and the system is behaving as per design.Whenever you do any action the interaction record id created and this is designed so that you get a log what is happening.If you do...
View ArticlePhone Number Repetition
Hi: While creating service order for the customer, there is a repetition of same phone numbers. Is there any way by which same number repetition can be avoided / restricted. Kindly Help ! Regards,
View ArticleRe: Interaction Record Issue
Hi Gervase Thanks for the answer. Let me be specific on this question further . I am talking about the "already created interaction record". Assume I have an Interaction Record created "3456". And...
View ArticleRe: Phone Number Repetition
Hello, To my knowledge, this is standard behaviour. There is no standard control for preventing having the same phone number multiple times on the same BP. If you need to restrict this, you will have...
View ArticleRe: CTI integration
Kyle, do you know who those customers are that integrate BCM to Shoretel? Thanks, Mike S.
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Change E-mail Status Based on Tracking Text
Is it possible to change the status of an e-mail based on the fact it has ERMS tracking text within the body of the message? We have implemented e-mail threading where the back-and-forth e-mails will...
View ArticleRe: Suitable Banking applications available in CRM module.
Hi Rocky, You mentioned about the following processes - 1. Campaign Management2. Lead3. Opportunity4. Activity These functionalities are obviously available in CRM 7.0 EHP1 with extended features. You...
View ArticleRe: Suitable Banking applications available in CRM module.
CHeck for Account Origination in SAP CRM. There is a rich banking functionality available in CRM. ~Kavindra
View ArticleRe: Suitable Banking applications available in CRM module.
Thanks a lot Kavindra for your valuable suggestion. We would consider it as an implementable application. Actually I don't have knowledge in Account Origination configuration. Kindly let me know if you...
View ArticleRe: Suitable Banking applications available in CRM module.
Hi Rocky , Check for this Account Origination as Part of SAP CRM 7.0 – SAP Help Portal Page ~Kavindra
View ArticleIC: set focus on message /reminder messages
Dear all, I have the requirement to implement a message to IC or BCM which reminds agents to go back to ready status after pause. I started with broadcast messages and alerts but when they appears the...
View ArticleEnd Button Not Displayed
Hi: At times, while creating & saving, and then trying to end a customer to save my transaction, I dont see an end button..Although this does not happen regularly.. Kindly help know the cause/s of...
View ArticleSAP CRM Employee Interaction Center
Hi All, We would like to know if it is possible to use Employee interaction Center in a CRM system only? with the CRM System not integrated withECC? We have found some configuration guides for EIC but...
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