Business Partner --- Address Independent Communication Data
Hi - If I want to maintain many different Address Independent Communication Data for a business partner at the same time (person) is that possible as out of the box? For example a person that has two...
View ArticleRe: Business Partner --- Address Independent Communication Data
Hi Nikhil, yes this is possible. The only constraint is that one of the two mobile phone numbers need to be marked as the standard mobile phone number. Christian
View ArticleCustom error message on BP SAP GUI Screen
Hi Can any one suggest me , how to display custom error message on BP SAP GUI Screen. I'm using sap CRM 5.O version, Where I have a requirement to display custom error message for EEWB-ZFIELD. I...
View ArticleHow to change the business agreement class?
Hi How to change the business agreement class when create a business agreement by CRM web ui?The business agreement is gray and I cannot choose it.Could anyone tell me a solution in detail?Thank you...
View ArticleRe: How to change the business agreement class?
Hello, Did you check the customizing below ?Customer Relationship Management->Master Data->Business Partner->Business Agreement. There is also a BADI to automatically determine the business...
View ArticleIs it possible to link an incoming email to a new customer in Interaction...
Hi, we have a requirement: A new email from a non-existing customer will be received by the IC Agent and the agent will be creating a new customer in the system with the details like name and email...
View ArticleRe: How to change the business agreement class?
Hello Sylvain Thank you very much. I have done the customizing about business agreement.I will try to use this BADI. Best Regards
View ArticleHow to read particular data coming from IVR In CRM
Hi Experts ,My requirement is to read data which is coming in xml format from IVR during CSR is on call , this is non-cad data and it has been told to fetch it in CAD stuctureplease let me know is it...
View ArticleRead data from SAP BP Screen with BDT event DCHCK
Hi I have Implemented a code in DCHCK event to validate EEWB-Zfield value , But I'm not able to Capture the values entered by user in the BP Screen. The FM's BUP_BUPA_MEMORY_GET_ALL...
View ArticleRe: Is it possible to link an incoming email to a new customer in Interaction...
we are running on CRM 7.0 EHP1. I would like to know if above functionality can be achieved in SAP CRM Inbox functionality. Requirement : When an IC agent receives an email in this inbox from a new...
View ArticleIncorrect Address Mapping
Hi: There is an problem with the field mapping from quick address into CRM. Sometimes the house name is mapped onto the second line of the address instead of the first line of the address. Need your...
View ArticleRe: Inbound Email Integration with a Mailbox hosted on office365
hello Everyone we are facing the same problem can any one suggest us steps to be done on office365 to get emails to SAP. Appreciate your help. RegardsRavi
View ArticleRe: Custom error message on BP SAP GUI Screen
hi jhon , Kindly elaborate on the problem. ~Kavindra
View ArticleRe: How to read particular data coming from IVR In CRM
Hi Arun , The basic underlying concept is that this XML represents a structure which is used for data transfer. If you receive the XML in your CRM system , you have de-serialize this data into a...
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Re: Incorrect Address Mapping
Hi Kavindra:I have shared a screenshot of the issue. Kindly help. Regards,
View ArticleRe: Incorrect Address Mapping
Go to the GET_<Shipping_Address> method and check the concatenation of the Address. There seems to be an issue there. ~Kavindra
View ArticleRe: Is it possible to link an incoming email to a new customer in Interaction...
Hi Raj, Actually, it should work in SAP standard using Interact button in the agent inbox. If you use ERMS/Agent Inbox workfow for inbound E-Mails, you can search for the E-Mails in the agent inbox....
View ArticleRe: How to read particular data coming from IVR In CRM
Hi, why do you want to read this data? Think the easiest way to solve is, is to include this element also as a seperate CAD line and fetch like normal CAD. regards,Martin
View ArticleRe: How to read particular data coming from IVR In CRM
Hi Rijswijk,This is requirement from client , they want this line number value which is not part of CAD. Proposed solution: I proposed them a solution in which this field[LineNumber] should also be...
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