we are running on CRM 7.0 EHP1. I would like to know if above functionality can be achieved in SAP CRM Inbox functionality.
Requirement : When an IC agent receives an email in this inbox from a new customer (not yet customer in CRM), the agent will be creating a customer in the system by going to Account Identification and clicking new.
Now, the email which has been sent earlier by that particular customer needs to be linked with him (In the Interaction Record/History)
Will this linking be possible by configuration ?
If not can you comment if we can achieve this by any enhancement?
please share your feedback!!
Thanks in Advance,
R