Hi Sandra
Thanks for your initiative i am from customer side.
i can provide all required details..
we have solution manager configured we would like to configure(ITSM and ERMS) E-Mail functionality in SAP Solution Manager 7.1. But unfortunately the prerequisite to get emails to solman is it self is not working. this is due to office365.
we had setup before from exchage server to receive emails to any SAP system. as this system is internel. but office365 is in cloud i think we need to perform diffrent setup.
we opened a message with office365 support as per them.
first we need to configure below steps to get emails to SAP system.
1. You have to obtain the public IP address you're using. A dynamic IP address isn't supported or allowed. You can share the IP with other devices and users, but you shouldn't be sharing the IP with anyone outside of your company. Make note of this IP address for later.
2. Log on to the Office 365 Portal.
3. Select Domains. Highlight one of your domains and use the wizard to obtain your MX record. The MX record will look similar to contoso.com.mail.protection.outlook.com. Make a note of the MX record for later.
4. In the upper right, select Admin and then select Exchange from the drop down.
5. In the Exchange Admin Center, select Mail Flow > Connectors.
6. If no inbound connector exists, create one in order to be able to receive e-mails inside the application
1. Give the connector a name.
2. Select On-Premises for the Connector Type.
3. Under Domains, add a single asterisk (*). This will allow sending to any domain. Other values in this field will limit the domains that you can send mail to.
4. In the IP Addresses section, add the IP address from Step 1.
5. Leave all the other fields with their default values and select Save.
7. In the DNS for your domain, we suggest that you modify your SPF record to include the IP address from Step 1. The finished string should look similar to this: v=spf1 ip4:10.1.2.3 include:spf.protection.outlook.com ~all where 10.1.2.3 is your public IP address. Skipping this step could cause email to be sent to recipients' junk mail folders.
8. In the device's settings, specify a Smart Host value equal to the MX record value you recorded in Step 3.
we are now working on this setup once it is done then i will create a forword rule in outlook to send emails to ITSM and ERMS
I will let you all know the update on this once we are done with the config.
Regards
Ravi
