Re: Inbound Email Integration with a Mailbox hosted on office365
Dear Ravi, I can offer to you to analyse the issue togheter with you as we still had no chance to analyse the full setup so there are currently no best practices available. I am not sure if you are on...
View ArticleRe: Inbound Email Integration with a Mailbox hosted on office365
Hi Sandra Thanks for your initiative i am from customer side. i can provide all required details.. we have solution manager configured we would like to configure(ITSM and ERMS) E-Mail functionality in...
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Re: Notes not getting maintained
Hello Nuvan, In case if your issue has not been resolved till now, Let me ask a few questions from you. 1. Have you done any enhancement for the notes/Text? This you can verify by using below steps:Go...
View ArticleRe: When is it our turn? How do IC Agents Know When They Should Respond?
Hi Sigrid, Thanks for the reply. The challenge is that these e-mail are being grouped in with all other new e-mails for the agent. We would like to be able to identify work that they need to continue...
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Re: Notes not getting maintained
Hi Nuvan, It is possible that this is standard SAP behavior. Let me explain:You enter notes into the notes field.When you press save the text disappears. What is happening is that the text is being...
View ArticleRe: SAP CRM Employee Interaction Center
Hi Mitchelle, There are numerous guides available for standalone CRM systems available through the general Best Practices. For CRM 7 EPH2, check out the SAP Best Practices for CRM. You will need to...
View ArticleRe: When is it our turn? How do IC Agents Know When They Should Respond?
Hi Lars, As Sigrid suggested, If you have maintained ERMS rules something like "service request # not initial route to Employee responsible". Email will be available in the queue of the Agent working...
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Re: Error coming in WEB UI while doing Multilevel categorization
Hi Arti, It sounds like you've created all the right components, you just need to assign the category schema to the subject/reason drop downs for the service request. From the WebUI, using the IC...
View ArticleRe: Notes not getting maintained
HI Atul, Thanks for your response. I was a bit helpless here for sometime. We have not done any enhancement for Text/notes. Only Config changes to rearrange textarea has been done. I was trying the...
View ArticleRe: When is it our turn? How do IC Agents Know When They Should Respond?
Hi Lars,Yes, as Atul suggested, if there is a tracking ID referring to an existing service request then the E-mail should be routed to the service request responsible. If Service Request...
View ArticleRe: Business Partner Roles and Account Life Cycle management in IC
I am also looking for an answer on this. How did other people who work on Interaction Center get around this? How do you create accounts when IC removes the BP roles mentioned in the Exclusion group...
View ArticleRe: Does SAP ERMS allow parsing of Emails
Hi Chris, Did you get the response? Did you get solution for creation of cases in CRM after parsing email from lotus notes inbox. Can you please provide more details?
View ArticleRe: Notes not getting maintained
Hello Nuvan, If you do not have Change authority you can still add parameters to your user ID. Do as below: SU3->System(at top most header )->User profile->Own data: This way you can still add...
View ArticleInteraction Record : How to make it non editable based on user status =...
Hi Guys We have a requirement ,where we need to make the interaction record "not editable " when we set the user status to "Complete" and after "Save" button is pressed. Please note that we can't make...
View ArticleRe: Interaction Record : How to make it non editable based on user status =...
Hello, We had a similar requirement. The best way we found was to implement the enhancement spot in the beginning of method LOCK_ORDERS of class CL_CRM_METHODS_BTIL. Here, you can prevent the user from...
View ArticleRe: Interaction Record : How to make it non editable based on user status =...
Hi Vinayak, You can also consider implementing BADI CRM_ORDER_AUTH_CHECK. Everytime you open a business transaction in CRM this BADI is called so you can apply your desired logic there. Kind regards,Bruno
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Re: Notes not getting maintained
Thanks a lot Atul, Verified with your steps and confirmed that issue persists with standard component itself. I applied that note you provided and issue resolved. Thanks Again. Thanks,Nuvan
View ArticleRe: CRM_ORDER_STATUS badi
Hi Maren, Could you provide some more inputs about your requirement. Do you need to do apply your logic as soon as user selects different status ( mostly from dropdown list) or you want your logic when...
View ArticleRe: CRM_ORDER_STATUS badi
Can change the status using the fm CRM_ORDER_CHANGE_STATUS Regards,Padma.
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