Hi Sigrid,
Thank you for your prompt reply and help.
I checked the note 1846041 and it took me to note no 1850076, I have made all the required configurations as mentioned in note 1850076
I am getting the same error as the note 1850076 mentions.
I have done the following
1) Activated the event linkage.
2) Erms decision needs to be defined as a general task, however I am unable to do the same could you please help me on the same
3) Configurations pertaining to service manager profiles, rule policies, and org assignment have been done as per screen shots below
4) I have assigned my name in ppoma_crm under the sales office org unit
5) The org assignment is done under the tcode crmc_erms_sm_prof, as the note mentions.
I have created the below rule in crm web ui, hence please advice if I need to assign the name of this rule policy under policy (marked in the above screen shot under point no 5)
However still the incoming e-mail does not come to the agent inbox, the user id is also maintained in the employee master though it is not visible directly since we have maintained HR CRM integration's for employee replications
Could you please help further, thank you again.
Kind Regards
Atul