Unable to View Contents of Incoming E-mail

Hello All,

I am able to see the incoming e-mail in the agent inbox(screen shot attached), I click on e-mail to open the incoming e-mail.

I am unable to open the contents of the e-mail, the message the system prompts is HTML mail display is disabled, HTML content was removed from the mail.

Please advice if I am missing on any configurations

Kind Regards

Atul