Re: Interaction Center E-mails and The "RE:" Problem
Hi Lars, This is a decision by SAP on how to design reply functionality. Microsoft has decided not toadd an additional "RE" when replying to an email.SAP has decided to add an additional "RE" to show...
View ArticleAssignment block objects
hii have a interesting and important to understand issuewevare using SAP CRM WEBUI and all restrictions are controlled pretty nicelybut I want to be able to make the NEW and EDIT were necessary buttons...
View ArticleRe: Interaction Center E-mails and The "RE:" Problem
Hi Gervase, What have other customers done to overcome this challenge? Is there currently (or plans for) an SAP Note that would address the issue. Thanks again, Lars
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Re: IC Web Screen pop only with single session
Thanks,I wasn't sure if this would work for us, but this appears to have solved our issue. I apprecate it! And I came back to post that it was successful since no one ever seems to do that on here
View ArticleRe: Automatic Email notification through action profile
Hi Pramod, I have similar kind of requirement can you please help me to advise me the steps involved to achieve this requirement. RegardsAM
View ArticleRe: Unable to get Popup view within the customcomponent
HI Abhishek, Thank you for your reply Abhi, and i need some help like While clicking on the 'Payment ID' Hyperlin field value It should populate the date based on selection of particalur field value...
View ArticleRe: Unable to get Popup view within the customcomponent
HI All, Thank you for your reply Abhi, and i need some help like While clicking on the 'Payment ID' Hyperlink field value It should populate the data based on selection of particalur field value can...
View ArticleActivity Partner not populated for Email Inbox "Interact" Scenario
Hi Gurus When we pick up an EMail from the Agent Inbox using the "Interact" feature, the Interaction Record is created but no Activity Partner is populated. In some case the users do not Confirm the...
View ArticleRe: Activity Partner not populated for Email Inbox "Interact" Scenario
Hi Panduranga, Did you check if there is any business partner/relationship which has assigned the E-Mail address which could be confirmed? Is it possible that the IC agent displays the E-Mail, then...
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Re: Unable to View Incoming E-mail in IC Agent Inbox
Hi Sigrid, We resolved the issue, this was related to authorization, we activated trace for the user WF-BATCH in ST01, we got the following error's For the business role the following PFCG role is...
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Unable to View Contents of Incoming E-mail
Hello All, I am able to see the incoming e-mail in the agent inbox(screen shot attached), I click on e-mail to open the incoming e-mail. I am unable to open the contents of the e-mail, the message the...
View ArticleAny BAPI for Shipment Data Read ?
Hello All Sales Guru's. Can any one tell me any SAP standard BAPI for shipment data read. I have this FM RV_SHIPMENT_READ but it is not remote enabled. ThanksJohn
View ArticleRe: BP assignment deleted from Organization Model
Hi , Can you please check for the table - HRP1001 for the organisation unit and the respective employee assignment . RegardsShweta
View ArticleRe: Marketing attributes visibility
I am not sure about Auth objects for those assignment block, other way is to enhance those assignment block views and disable/enable the button using abap coding based on business role or create your...
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Re: Reusing a component for different transaction type with similar...
Hi Nuvan, Not sure if you have done your requirement, but i think you have answered your own question Creating new transaction type and configuring the same for same Business object will let you...
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ERMS- E-mail Routing Query to Agent Inbox.
Hello All, ERMS has been set up and the same works, however I need to route e-mail to different agents based on the e-mail sender, Following are the configurations performed. 1) Under ppoma_crm the...
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Re: ERMS- E-mail Routing Query to Agent Inbox.
Hi, The above issue is resolved , since I forgot to assign the rule policy in the different service manager's profile, now I can see only one agent, which is correct However the incoming e-mail is...
View ArticleFunction Module For Create Counter reading In CRM
Hi Experts, I want to face a problem in CRM.The problem is that,I want to create counter reading through function module.But didn't find any function module.The function module will...
View ArticleSelect Communication Channels Session page on log-on miss
Good morning All, I have a CRM SAP system, that when I log-on into, it ask me the HTML page "Select communication Channels Session" for "enter your current workcenter". I would like that this page...
View ArticleRe: Reusing a component for different transaction type with similar...
HI, Thanks for your response. I will check this and let you know. Thanks alot. Thanks,Nuvan
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