Re: Unable to View Contents of Incoming E-mail
Hi Atul, Did you get a chance to look below notes? Check if they are useful for your issue. 1775376 - Email content is replaced before being sent1748666 - CRM Mail:Document has been removed Regards,Atul
View ArticleRe: Unable to View Contents of Incoming E-mail
Hi Atul, Thanks for your prompt reply, appreciate the same, I have checked both the notes Note No 1775376- This note pertains to the sending outgoing e-mail from SAP CRM, in my case the outgoing e-mail...
View ArticleRe: Search function for standard responses (mailforms)
Hi Shobit. Thanks for your feedback. I am looking for a possibility to change the language of the forms used for stadandard respones. For example an agent is logged in in German and he wants to use an...
View ArticleRe: Unable to View Contents of Incoming E-mail
Hello Atul, This might be a configuration issue of your E-Mail Profile. See KBA 2086590 - CRM IC: HTML content, attachment or images are not shown, when displaying an E-Mail in the CRM Interaction...
View ArticleRe: Not Ready Timer
hi Eli, we have a similar requirement. How did you solve yours? Thanks in advanced with kind regards Christina
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Re: Unable to View Contents of Incoming E-mail
Hi Sigrid, Yes you are correct, under the customization node Define E-mail Profile, the Display HTML Email needs to be enabled once this was done, the E-mail was visible The contents of the e-mail was...
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Re: Search function for standard responses (mailforms)
You can use Translate option then, in the mail form click on More-->Translate and choose any language you want. Once you save the translation with different language you will see it in the dropdown....
View ArticleRe: Any BAPI for Shipment Data Read ?
Hello John, I don't even have this FM in our CRM system. Is it in ECC? If I have a non-RFC enabled FM then I build a Z-FM around it which calls it and then I am fine. Otherwise please specify which...
View ArticleRe: Function Module For Create Counter reading In CRM
Hello Debdatta, I don't know this table. When you do a where-used list in programs and function modules I find FM MPO_READING_WRITE_DOCUMENT. Is this one helpful? Best regards, Thomas Wagner
View ArticleEmpty ticket creating in Interaction Center
Hi All, As i am new to SAP CRM Technical, i need help. User is able to create a new service ticket in Interaction center. and ticket with number is getting created and saving data in SAP. Issue is.....
View ArticleRe: Not Ready Timer
Hi Christina, Unfortunatley we didn't solved it yet.If you will solve it please share your solution. I open an innovation request foir this issue:please follow this request :...
View ArticleRe: Any BAPI for Shipment Data Read ?
Hi Thomas,Thanks for reply, yes its ECC 6.0 system. Yes that's the ultimate solution to create a wrapper arround, but I was looking for some standard if we have.I want to read order shipment data....
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Re: Enterprise Search in IC
Hi Shweta, You might have found the solution to your problem by now, if not try this. Use report ESH_TEST_SEARCH to create a custom function module. The report has all connectors and associated...
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Re: Any BAPI for Shipment Data Read ?
Hello, If you are looking for a way to read order data in SAP CRM, you may want to check standard function module CRM_ORDER_READ. You may want to test it by using standard program CRM_ORDER_READ (same...
View ArticleRe: Any BAPI for Shipment Data Read ?
I think he wants to read ECC information and I fully agree with you. Thomas
View ArticleRe: Any BAPI for Shipment Data Read ?
Hello Gejo, Maybe one other remark: If you know in which database tables your information is stored then the gerneric function module RFC_READ_TABLE is helpful. Best regards, Thomas
View ArticleRe: ERMS- E-mail Routing Query to Agent Inbox.
Hello Atul, I assume both agent are assigned to the same organizational unit? Agent inbox is a group inbox - check SAP Note 1464849 for explanation of standard behavior. For a Badi solution, check SAP...
View ArticleRe: ERMS- E-mail Routing Query to Agent Inbox.
Hi Sigrid, Thank you for your prompt response appreciate the same. Yes you are correct when you say that both user's are assigned under the same org unit, however practically I feel that applying the...
View ArticleRe: Empty ticket creating in Interaction Center
Found that there is a BADI Available for controlling Interaction record Creation.
View ArticleImplementing Badi for CRM IC
Hi, User don't want empty interaction record to be created. I have found a badi which will restrict it. But I don't know how to use that BADI as am new to CRM. Please help me to use BADI...
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