Re: Implementing Badi for CRM IC
Hello Subin, Steps to implement a BADI have been described in SCN several times. In general you have to go to SE19, create an ew implementation for your BADI, give it a name and use the method of the...
View ArticleRe: Function Module For Create Counter reading In CRM
Hi Thomas, Thanks for answer.How are you??I have one request to you..If you give me CRM technical SAP documents for learning purpose it will be very helpful for me.Please..
View ArticleRe: Implementing Badi for CRM IC
Hello Subin, As Thomas suggested there will be many threads for the BAdi Implementations.Since you need to suppress empty Interaction records, you have correctly figured out Badi...
View ArticleRe: ICI WSDL Files and logon Information handed over
Hi Michael： sap note：1936912 - WSDL files for SAP Integrated Communication Interface (ICI) can get the WDSL files for your ICI version. Regards,Eli Pai
View ArticleRe: Order not created in crm.
Hello Puneet, Are you trying to execute the action definition method via a 'Z' report program? If that is the case, i would advice you to execute the scheduled actions usingtransaction SPPFP OR report...
View ArticleRe: Inbound Email Integration with a Mailbox hosted on office365
Ravi, Wondering if the steps suggested by Microsoft work for you for inbound email integration into SAP required by ERMS in Office365 scenario? We have similar requirement for CRM implementation,...
View ArticleAgent Inbox - unable to process selected inbox item
Hi All, I have one service request whose BP is archived and Due date is gone, Now we want to edit this SR from agent inbox, but when i select the item and click on edit button then i get an error...
View ArticleRe: Empty ticket creating in Interaction Center
The standard behaviour should be like that:New business transactions: If you create a new business transaction, then an interaction record should be createdEditing of existing business transaction:...
View ArticleRe: Instant messaging - how to activate?
Hello, If you are on release CRM 7 EHP2 SP8 or CRM 7.0 EHP3, SAP Note 2082443 might be helpful. Best Regards,Sigrid
View ArticleRe: How to change status of email from "New" to "In Process"?
Hello, You might use the "Reserve" button. The E-Mail is set to In Process and an employee responsible gets assigned. It also allows multiselection. For further information check Inbox Result List -...
View ArticleCreation of FS Product in IC
Hi, Can somebody share me the step to step configuration guide of FS Product creation Webclient : ICRole : FCC (Financial IC Agent) Thanks and Best Regards,Kamal
View ArticleMail Form editor changes format text
Dear experts, When I try to prepare a mail form from IC_MANAGER role is everything ok....I can do it with a particular format of text and size...colors and so on..but when I want to use it from...
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How to redetermine Service team partner function in SRVR?
Hi All, When I create Service request first time, partner determination is working fine. Please notice that the Processing team(Service team/group) partner function got determined in below screenshot....
View ArticleRe: Inbound Email Integration with a Mailbox hosted on office365
Hi Pratyasha, SAP system does not work with POP3 protocol, but SMTP with relay and authentication via TLS.See the notes.https://service.sap.com/sap/support/notes/455140 - Configuration of e-mail, fax,...
View ArticleRe: How to change status of email from "New" to "In Process"?
Hello Sigrid, This is helpful answer. But this seems to be working for CRM7.0.Can you please suggest settings for CRM6.0?
View ArticleRe: How to change status of email from "New" to "In Process"?
Hi Nitish, Reserve button should also work for CRM 2007: Agent Inbox - Interaction Center WebClient - SAP Library Best Regards,Sigrid
View ArticleCRM IC email integration with Google
Dear all, We have a CRM IC („OnPrem“) prospect. The customer's corporate email system is based on Google. Would anybody be able to share some information regarding the feasibility of CRM IC ERMS...
View ArticleError active survey of CRM
Hi People, I want to mainion survey questionnaire for CRM 7.3 I have created the questionnaire in CRM_SURVEY_SUITE Tcode for IC application but i am unable to save the questionnaire as it is showing...
View ArticleRe: Error active survey of CRM
Hi,Execute TX: SE80 Select Repository Browser Choose Class/Interface and enter CL_SURVEY_CATSERVER Expand methods and double click on SET_CATSERVER_ABAP Execute F8 Execute the...
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