Re: Error active survey of CRM
Hi Willi,For the sake of complying with SCN rules of engagement I'm adding the link to the official OSS note stating exactly the steps that you copied/pasted:1653734 - Cannot create surveys in CRM...
View ArticleRe: How to find certified CTI applications?
A couple of things.... 1) Not all vendors offer their own ICI adapters/connectors. For example, Cisco used to offer their own adapter but now instead recommends to use the third-party adapter from...
View ArticleRe: Implementing Badi for CRM IC
Hi Subin, I would actually ask WHY do you want to suppress the creation of the Interaction Record? Doing so is actually not recommended as a lot of functionality in the Interaction Center relies on the...
View ArticleRe: Instant messaging - how to activate?
Hi Sigrid thanks for the reply, but the note is not relevant for us. The issue at hand is that the buddy list works, but I was not able to show the icons in the Action column. From making some changes...
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Re: Instant messaging - how to activate?
Hi Shamsul, I'm not sure if any of these configuration settings could be the cause, but probably doesn't hurt to double check: IM flag is associated with switch ‘CRM_PCC_CEBP’ delivered as a part of...
View ArticleBADI ORDER_SAVE exception DO_NOT_SAVE
Hi, I have coded in badi ORDER_SAVE to check if the "Reason" field in the complaint is blank or not.If it is blank, I am populating an error message and then raising DO_NOT_SAVE exception so that it...
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Mail Id issues in interaction center, pls help.
Hi All, I am new to SAP CRM Interaction Center, please help me with your inputs. 1) After confirming the account, service request is created. When the IC agent sends the details to service engineer...
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Re: Mail Id issues in interaction center, pls help.
Hello Maddy, Please find my reply to your above queries 1) With regards to your first query the too address which is the recipient's address is never picked directly, the same needs to be assigned...
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Re: Mail Id issues in interaction center, pls help.
Hi Atul,Hope you are doing great. Thank you for your reply.Regarding the 1st point, is that the standard behavior of sap? Regarding the 2nd point, I have checked the settings suggested by you and all...
View Articlewhile creating Case on WEB UI,screen getting freeze and not allow to edit any...
Hi Experts User is trying to create New case in CRM WEB UI, and screen getting freeze and not able to edit any filed on screen. we have tried from Authorization point of view but user have all...
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Re: Mail Id issues in interaction center, pls help.
Hi Maddy, Can you add the profile value created for your e-mail in the business role under function profile and then check Kind RegardsAtul
View ArticleRe: Mail Id issues in interaction center, pls help.
Hi Atul, Thank you for your reply. As said earlier, the email profile id is assigned to function profile 'Email' in business role. Any other suggestions please..
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CRM Text Changeable "C" to be written in the Logs
Hi Gurus, I have the text configuration as shown below. I have a requirement to display the standard text "ZTEMP" under text type ZTEM. Also, The user can change the text of ZTEM and save it in the...
View ArticleRe: partner determination com_partner_badi
Hi, I have set the source as com_partner_x in the access sequence and set the break point in the badiCOM_PARTNER_BADI~DETERMINATION_ADD_IN_1. but the badi is not triggering, do we need to to any...
View ArticleError thrown in ORDER_SAVE is shown while editing complaint.
Hi, I am coding in the badi ORDER_SAVE so that the reason field is not left blank. If the reason field is blank I am populating a message and throwing the exception DO_NOT_SAVE.This process is working...
View ArticleRe: Standard responses
Hi Leon, Have you found the solution to this problem? I have been passing through the same problem.Regards,Andrea.
View ArticleRe: Instant messaging - how to activate?
thanks, John.I think we're closer - the ICI trace now reveals that there is no Chat server available. Now checking with my colleagues responsible for CCI
View ArticleRe: Suppressing the creation of nteraction records when pressing END button
Hi Muneeb, I am not able to enahnce the view of component CRMCMP_IC_FRAME. Is there any other way. Regards, Rohit
View ArticleRe: Error thrown in ORDER_SAVE is shown while editing complaint.
Hello Shahrukh, Maybe you have to delete this error message again at a proper position and raise it again if needed. Best regards, Thomas Wagner
View ArticleRe: while creating Case on WEB UI,screen getting freeze and not allow to edit...
Hello Prashant, If no custom event is repsonsible for this I would consider creating and OSS-message. Before that you could debug the handler for the new/create event. Best regards, Thomas Wagner
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