Re: Error thrown in ORDER_SAVE is shown while editing complaint.
Hi Shahrukh, In Order_save BAdi, You should use method CHECK_BEFORE_SAVE for your validation.Also you need to check if you are adding error message properly. Might be error message is not raised...
View ArticleCan "RemoteNumber" and "dialNumber" accept alpha character in CRM 7 Ehp3?
Hello, In current CRM 7 Ehp3, "RemoteNumber" in phoneCallChanged event and "dialNumber" on dialPad or consultPad accept only number. Is there any setting or transaction to customize CRM Web IC and let...
View ArticleRe: Error thrown in ORDER_SAVE is shown while editing complaint.
Hi Thomas, I can delete the messages in badi, but the problem is that this badi ORDER_SAVE is not getting called on clicking the change button of a complaint. And that is when it is showing my message....
View ArticleRe: Error thrown in ORDER_SAVE is shown while editing complaint.
Hi Atul, I have coded in the method CHECK_BEFORE_SAVE itself.Below is my code for message and exception: clear lr_msg_srv. lr_msg_srv = cl_bsp_wd_message_service=>get_instance( )....
View ArticleRe: END button disappears in interaction centre while creating transaction...
Hi Sumeet,Ashik: This issue got resolved on when we upgraded system from EhP2 to EhP3. Regards,Pallavi
View ArticleRe: Instant messaging - how to activate?
Hi Shamsul,I am facing exact issues as yours, in the personal list, only the telephone icon is showing in the action column and I cant get the IM or Context icons. I tried all the settings in BCM and...
View ArticleChat Functionality in Interaction Center
Hi Experts, I need your help & assistance please. Our client is interested to integrate Chat functionality in their SAP CRM Interaction Center (CRM 7.0 EHP3). They need this functionality only to...
View ArticleRe: Chat Functionality in Interaction Center
Hi, Chat functionality can be enabled through BCM or CTI integration.i hope that is not possible using the Microsoft communicator
View ArticleDifference between CRMCICANCH and CRMICCTXT
Hi, I am facing a strange situation while creating/maintaining service orders on my system. Sometimes (I was not able to reproduce the situation), but the system creates an entry on SRRELROLES for a...
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Fill textbox in WEBUI using FM COM_TEXT MAINTAIN
Hi Gurus, I am a newbie in CRM. i would like to ask how to fill (by using codes) a textbox in webui using the FM Com_Text_Maintain with a standard text coming from SO10. is there a general or usual way...
View ArticleRe: Difference between CRMCICANCH and CRMICCTXT
Hi Susana, when you open service order in IC business role, UI Component is different for IC business role. In CRM we have different UI Components for same business objects. so when you open service...
View ArticleRe: Difference between CRMCICANCH and CRMICCTXT
Hello Susana, Both are entries in the docflow. CRMCICANCH marks a business transaction as interaction record whereas CRMICCTXT marks it as business context of a customer interaction. There was a bug...
View ArticleRe: New book on Interaction Center available from SAP Press!
Call me a traditionalist, but I still like printed books... Now that I'm working with cloud though you're right that printed page becomes a bit redundant, the Help Centre and You Tube channels contain...
View ArticleAgent Inbox Due Date
Hi Experts, When I search for an interaction record which is in status 'In Process', a check mark (with tool tip - Was Closed) is visible under due date field. Can anyone explain what could be the...
View ArticleRe: Instant messaging - how to activate?
Hi, You might also implement SAP note 2096218. Best Regards,Sigrid
View ArticleRe: Fill textbox in WEBUI using FM COM_TEXT MAINTAIN
Hi Lronmac, I have had a similar scenario that I was wanting to implement into our Service Ticket Transaction within IC. You are on the right path, however all you need to do is; 1. Create a Standard...
View ArticleRe: Fill textbox in WEBUI using FM COM_TEXT MAINTAIN
Hi Thomas! Thanks for the reply, really appreciate it.Unfortunately, We already tried that procedure but it does not work... The functionality where the standard text showing up in the text box works...
View ArticleRe: Instant messaging - how to activate?
Hi John, This is really a very helpful answer, even I have a similar senario with the client. Our client is interested to integrate Chat functionality in their SAP CRM Interaction Center (CRM 7.0...
View ArticleHow do I modify the communication view within Interaction Center?
I have a request to replace the queue ID (DNIS) with queue description(ie. CALL_TYPE = 'order entry) for incoming calls. We have identified the BSP component of: ICCMP_HDR_CNTNT and view:...
View ArticleRe: Instant messaging - how to activate?
Hello Sai, With CRM 7.0 EHP1, SAP introduced it's own CRM Instant Messenger tool that is fully integrated with the Interaction Center and other CRM WebClient business roles. This tool uses SAP...
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