Re: How to pass parameter to ECC transaction via webclient transaction launcher
Hi Joaquin, The link to the original document no longer works - can you resupply please? Many thanks,Andrew.
View ArticleRe: Instant messaging - how to activate?
Thank you very much John, this is information will really help me.
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After changing the employee responsible, the other areas of the transaction...
Hi All, Before editing, the details are as following screenshot in transaction.The issue is, when we change the Processor (Employee Responsible(User)), the Asset Owner(Sold to party) and the shipping...
View ArticleAlert based on Open Activity
Hello All, We have a requirement to alert the agent, if there are any open activities with a custom message such as " Open activity 2123211" . though i tried to find if SAP provides standard...
View ArticleRe: Alert based on Open Activity
Hi , Please find below the document available for Alert configuration in CRM . Alert Configuration in SAP CRM 7.0 Try creating the alert in the similar manner for your requirement . RegardsShweta Nimje
View ArticleRe: Alert based on Open Activity
Hello Shweta, Thanks for the document, it was good. however i believe there is other way of doing it i.e via events such as 'BP confirmed' which i believe is standard. In the given document it is more...
View ArticleRe: After changing the employee responsible, the other areas of the...
Hello Maddy, It could easiliy be that the partners are redetermined after entering the employee responsible. You could check the partner determination procedure in the transaction type in...
View ArticleRe: After changing the employee responsible, the other areas of the...
Hi Thomos, thank you for your reply. I am also checking the same now, i will update you soon on this. Thank you for confirming my guess. Regards,Maddy
View ArticleEWA Report pointing out Runtime Error - UNCAUGHT_EXCEPTION
Hello All, Please help me with it as soon as possible. -EWA Report pointing out Runtime Error - UNCAUGHT_EXCEPTION for several users with exception CX_OS_DB_INSERT, CX_IBASE_ERROR and...
View ArticleAgent's Inbox is not receiving emails
Hi, we have configured ERMS (Condition: if email contains *** then route to *** org unit.), made all the necessary settings in the system for receving emails and assigned service manager profile, and...
View ArticleRe: Fill textbox in WEBUI using FM COM_TEXT MAINTAIN
I have solved the issue, I am now able to append and save standard texts in my textbox and in the logs. i just removed the processing of ls_attr-conc_formatted_lines from the code above....
View ArticleRe: Instant messaging - how to activate?
ok - finally got this working! I'll write up some more detail in a blog, but aside from the customising settings I posted and those from John Burton, we were missing some vital setup in SAP Contact...
View ArticleRe: Agent's Inbox is not receiving emails
Hi Aj, An ERMS E-mail is a workflow task item and therefore shown in the Home Screen when logging on in a SALESPRO role. That's the same for me as well. To find out why the IC agent is not able to...
View ArticleRe: Instant messaging - how to activate?
Hi John,Would you know if the proprietary CRM Instant Messenger works for group chat i,e. more than 2 people in a chat?. CTi integration being SAP Contact Center. Thank you,Gerald.
View ArticleRe: Instant messaging - how to activate?
Hi, The related documentation in the SAP Library might be also helpful for youInstant Messaging for Internal Collaboration - Communication Management Software - SAP Library It contains all steps John...
View ArticleChange alert message in WebUI
Hello, collegues.Have a requirement to modify alert message after partner is confirmed.I have configured rule to showing this message but i need to change it depending on some business partners params....
View ArticleRe: After changing the employee responsible, the other areas of the...
Hi Maddy, I assume you that the SAP delivered inbox status customizing has been changed. Usually "Completed" is assigned to Inbox status 0003 in Interaction Center WebClient Agent Inbox Inbox...
View ArticleOn End Call delete the transaction and navigate to the previous unsaved...
Hi Experts,I am trying to achieve disable the autosave of all the active unsaved interactions in the endcall button.For that I have a requirement of a popup with YES and CANCEL. When CANCEL is clicked...
View ArticleCRM interaction record over service request
Hello Gurus, Could someone please outline what are the advantages of using an interaction record/lean interaction record over a service request in SAP CRM? Also any notes or documentation on this would...
View ArticleRe: CRM interaction record over service request
Hi, It would depend of what do you want to achieve: -Interaction Record should be used for "Interaction Center WebClient" Business Role as the main transaction type to register a contact/interaction...
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