Re: On End Call delete the transaction and navigate to the previous unsaved...
HI; it might be less complex to use ORDER_SAVE BADI for that purpose, if it is your IC role and if the transaction has not be saved on the database then do not save and tell user what to save. Agent...
View ArticleRe: Unable to open the IC_AGENT business role in WEB UI
Hi guys, I faced the same issue and was able to resolve it using the steps provided in SAP Note - 1757812 - Exception condition "URL_PATH_IS_NOT_SUPPORTED" is raised when logon to WebUI or IC WebUI....
View ArticleRe: Change alert message in WebUI
Hello Viacheslav, in general IC alerts consist of two parts:- a rule (which conditions have to be met before the alert will be shown, in your case it's "Partner confirmed" event for example).- an alert...
View ArticleRe: ERMS - Signature Blocks for Outbound Emails
Hi Shan, did your settings work?I tried to create a Mailform, assigned it to my emailprofile, assigned the profile to business role --> no signature in my emails :-( regardsHelene
View ArticleRe: Change alert message in WebUI
That's exactly what i need.Thank you very much for exceptionally great explanation.
View ArticleNotes not saving consistently
Hi, We have an issue where the notes are not getting saved consistently for multiple users during creation of service requests. Find attached screenshots describing this issue in production...
View ArticleRe: Interaction Record History & Notes History
Hi Nikhil, Yes, it is possible to increase the number of interaction records that are being displayed.The code that is limiting the number of interaction records to 4 is present in the Custom...
View ArticleRe: Notes not saving consistently
Just one more thing to add here regarding authorization, you mentioned they have display and change authorization for Auth. obj. CRM_TXT_ID but do they have access to the correct Text type, this is...
View ArticleRe: Instant messaging - how to activate?
Hi Gerald, No, I don't believe that the "group chat" concept is supported. I suppose this would be difficult to accomplish technically since certain features like Send Context, Telephone Call, etc.,...
View ArticleRe: [IC manager dashboard] Am I missing something?
Hello, See SAP note 2070896. Best Regards,Sigrid
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Re: [IC manager dashboard] Am I missing something?
Hello guys, I have opened an OSS and get the answer: Dear Anton,would you please to kind to apply a small change to the structure:CRMT_IC_MDB_PERS_LIST? This structure is used for transforming...
View ArticleRe: Notes not saving consistently
Hi Shobhit, Thank you for your response,We checked Auth object CRM_TXT_ID , it has full access in the Activity, Text ID and Texts:application object.Please let us know if there is anything else which...
View ArticleRe: Notes not saving consistently
Ok, then can you please check if the notes are not persistent in the UI only or if its saving in the db. Run report crm_order_read for the service request and check if you find anything in ET_TEXT.
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Sorting of a column in IC Web
Hi Expert, We need to change the default sorting of a column in IC Web for customer account overview.By default the sorting is taking place in asceding order but we need to make the sorting in...
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Re: Sorting of a column in IC Web
Hi, If its only date where you want to change it to descending order then it is possible to do just by configuration of the view. Just open the appropriate view configuration in bsp_wd_Cmpwb for the...
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Re: Sorting of a column in IC Web
Hi Naresh I tried the same with complaint search. I change the complaint id sorting by descending but still it is showing in ascending order. Rgds,Ankit
View ArticleAuto Sorting on basis of High Priority calls and 2nd sorting based on Ageing...
HIMy reuirement is ,Auto Sorting on basis of High Priority calls and 2nd sorting based on Ageing of the call in Standard Search Result Screen of interaction center..please help.. how to do it.
View ArticleRe: Sorting of a column in IC Web
Hi, Can you please let me know how to view the Sorting Definition of a field.I could not find this option in my component view under transaction bsp_wd_Cmpwb. regards,Vicky
View ArticleRe: Sorting of a column in IC Web
Hi Ankit, try to reset personalization to default for the affected view - if you have done any personalization, configuration changes are usually ignored. You can also do it by report...
View ArticleRe: Sorting of a column in IC Web
Hi Vicky, Could you please share the component and view name where the sorting is required. Certain components has got special coding to put the results in specific sort order. Regards,Naresh
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